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University of Oklahoma Patient Services Representative II - Gastroenterology & Hepa in Norman, Oklahoma

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OU Physicians is Oklahoma?s largest physician group and encompasses almost every adult and child specialty.?


This is located in the Gastroenterology & Hepatology Department.


POSITION INFORMATION: Coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.




+ Check In/Check Out

+ Greets and check in patients using excellent customer service while updating demographics, obtaining photo, and verifying insurance

+ Updates delay board and patients of any delays

+ Process and prints payments through the scheduling program.

+ Collects encounter forms and inspect the form for completeness and accuracy.

+ Scans/Updates insurance cards into the Electronic Medical Record software

+ Able to function in Electronic Medical Records (phone notes, patient pictures, scanning insurance cards and I.D

+ Prepares encounter forms and billing packets for patients to be seen.

+ Prepare daily batch form.

+ Prints physician schedules.

+ Schedules patient appointments, either by telephone or in person

+ Obtains patient demographics on new patients and updates demographics on established patients.

+ Answers telephone calls and distributes to the appropriate people.

+ Scheduling

+ Manage up to five phone lines

+ Knowledgeable with insurance

+ Filing and Organization

+ Pulls new patient records/obtain archived charts as needed for patient care and/or requests medical records from other facilities

+ Copies and prints medical records for patients and other providers or facilities.

+ Prepares inactive patient charts for storage. Maintains log of charts in storage.

+ Secures charts that have been sent to storage that are needed in the clinic.

+ Makes up new patient information packets

+ Requests medical records from other facilities

+ Referrals and Authorizations

+ Talks to patients about financial accounts/balances and collects co-pays

+ Able to verify referrals on file in the patient account.

+ Miscellaneous

+ Monitors office supplies and notifies appropriate person when supplies are low and need to be reordered

+ Dispenses supplies as needed.

+ Sorts and distributes mail and faxes.

+ Securing PHI by emptying shred boxes daily in a locked blue bin.

+ Attending and maintaining the coffee maker and water dispenser routinely throughout the day.

+ Keep the waiting area tidy.

+ All Areas

+ Communicates w