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Kforce Call Center Agent in Niceville, Florida

Kforce has a client that is seeking a Call Center Agent in Niceville, FL.Responsibilities:

  • Responding to numerous phone inquiries

  • Using standard technology: telephones, e-mail and web browsers IN-Contact & AWS

  • Assisting callers in finishing online applications

  • Completing daily electronic call logs

  • Adhering to privacy rules

  • Connecting callers with leadership as needed for escalations

  • Responding to telephone inquiries within set time parameters

  • Completing all assigned training as necessary

  • Strong preference for Spanish Speaking call center agents.

  • High School diploma or GED / equivalent required

  • Minimum six (6) months of customer service experience required

  • Ability to work within established turnaround times

  • Must have excellent interpersonal skills and the ability to organize simultaneous tasks

  • Ability to work as a member of a team

  • Ability to work a flexible schedule nights and weekends

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours

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