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Job Information

WNS Global Services outbound agent in Newlands East, South Africa

Role Purpose

To provide communications solutions to customers by marketing and matching products and services to customer needs thereby generating revenue and improving customer satisfaction. This role requires enthusiastic telesales representative to contribute in generating sales for our company by adhering to KPI’s and policies and procedures. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business.8. Job-Related Knowledge, Competencies & Skills Required


• Customer Care

• Numeracy

• Products

• Telephone Etiquette

• Results Driven, Persistence, Time Management, Telephone Sales, Customer Service, Selling to Customer Needs, Prospecting Skills, Motivation for Sales, Handles Rejection, Professionalism, Product Knowledge

• Proven experience as telesales representative or other sales/customer service role

• Proven track record of successfully meeting sales quota preferably over the phone

• Good knowledge of relevant computer programs (e.g. Outlook, excel) and telephone systems

• Ability to learn about products and services and describe/explain them to prospects

• Excellent knowledge of English

• Excellent communication and interpersonal skills

• Cool-tempered and able to handle rejection

• Outstanding negotiation skills with the ability to resolve issues and address complaints.

Qualifications Required

Essential: A Matric/Grade 12 Certificate

Experience Required

Essential: Minimum 6 months telesales experience as a call center agent (uninterrupted tenure)