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Plymouth Rock Assurance GRP Field Appraiser Unit Supervisor in New York

Applicant must live in or within close proximity to New York, New York and have strong appraisal experience. The GRP/Field Appraisal Unit Supervisor directs, controls, and monitors the work within their unit. The GRP/Field Appraisal Unit Supervisor ensures that the investigation/coverage/damage assessment, along with settlements and negotiations are completed in accordance with NY State Regulation and the companies’ policies and procedures. Activities are geared toward meeting the Claim Department's loss containment, service and expense related objectives. A significant portion of the GRP/Field Appraisal Unit Supervisor's day to day activities involve technical and administrative responsibilities associated with their unit. The GRP/Appraisal Unit Supervisor will analyze a variety of management reports and conduct audits to determine program compliance and/or opportunity areas, generating action plans as necessary. Effectively communicate and report observations to the Claims Director. The GRP/ Field Appraisal Unit Supervisor will interact with customers, claimants and vendors.

Essential Functions and Responsibilities

  • Manage both staff and Guarantee Repair Shops.

  • Directs and controls work of their unit and other areas assigned.

  • Audit casework in the unit and office for quality assessment.

  • Complies with the Companies Quality Assurance program to identify problems, provide direction and critique performance of the unit members.

  • Provide feedback and training to the staff based on results.

  • Review and approve damage and settlement amounts that exceed staff's authority levels.

  • Monitor assignments and work flow to ensure timely service, efficiency and the quality of work product.

  • Train and develop staff to achieve and maintain high quality performance standards.

  • Conduct staff meetings to answer questions, complete training, and discuss new or revised procedures.

  • Perform salary administration and performance evaluation of staff.

  • Address and properly document performance issues, action plans and general developmental needs.

  • Re-inspect automobile losses for accuracy and provide feedback and training to staff based upon the re-inspection results.

  • Re-inspections are on estimates completed by staff and independent adjusters, as well as body shops and contractors.

  • Review data and reports and generate reports and analysis to assess the staff's quality of work product and to determine why objectives are or are not being met.

  • Resolve complaints from insureds, claimants, brokers, other claim personnel, etc., through active participation.

  • Complete special projects as assigned by management.

  • Make recommendations to management for promotions, staff size, staffing changes, salary administration.

  • May participate in the hiring of new employees.

  • General day to day administrative recording keeping and compliance requirements.

  • Responsible for overseeing and monitoring performance of company's business partners as necessary.

  • Review and approve expense accounts submitted by staff.

  • Must be willing to participate in catastrophe claim handling when requested.

  • This may include traveling to other locations, extended and weekend hours and up to a three week stay away from home.

Qualifications and Education

  • NY Field Appraisal Unit Supervisory experience preferred.

  • 7 to 10 years NY appraisal experience.

  • Comprehensive understanding of NY estimating processes and corresponding laws.

  • Preference for candidates who live in NY.

  • Bachelor’s degree preferred from a four year College or University.

  • Must be proficient with Microsoft office Suite Products and Auto Estimating Software.

  • Must possess a valid driver’s license in good standing.

  • Must possess valid NY State Appraiser’s license.

  • The successful candidate may be required to obtain out of state adjusters licenses.

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Job ID: 2021-1763

External Company URL: www.prac.com/

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