American Express Director - Consumer Practices (UDAAP) Compliance in New York
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At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
This position is part of the Consumer Practices Advisory Team (CPAT) within Global Risk & Compliance. CPAT is responsible for administering a comprehensive UDAAP regulatory compliance Program for American Express. The Director - Compliance is responsible for assisting the VP – Fair Lending and Consumer Practices in administering, coordinating and continuing the enhancement of the Consumer Practices (UDAAP) program in the U.S., and for ensuring compliance with UDAAP laws and regulations. Responsibilities include monitoring day-to-day compliance activities, researching and responding to UDAAP-related compliance questions, conducting UDAAP risk assessments, coordinating and reviewing analysis results, and preparing reports as needed and appropriate.
Core job responsibilities include:
Ensure an effective Consumer Practices (UDAAP) Risk Management Program (Program) that is appropriate for the size and complexity of the Bank's business practices and objectives;
Provide strategic oversight of the Bank's Program and partner with the VP – Fair Lending and Consumer Practices to create an annual plan for the Bank;
Collaborate and develop relationships with business units across the Bank who monitor for UDAAP risk across the enterprise;
Assist the Bank in identifying UDAAP risks and emerging issues applicable to their ongoing and proposed business activities;
Provide direction on the development, implementation, and oversight for the Bank's UDAAP monitoring and testing programs including oversight of third party relationships;
Lead team of individuals responsible for conducting independent UDAAP testing and monitoring including oversight of complaints;
Communicate changes to pertinent UDAAP laws and regulations and state laws as well as significant industry trends and partner with the Bank to implement or revise processes to address these changes;
Develop and implement effective UDAAP training for all relevant areas within the Bank;
Collaborate with the Bank on corrective action or remediation plans for identified compliance weaknesses and monitor the status of the remediation plans;
Effectively present and communicate results of work product to Bank Leadership
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
In order to work in or visit any of our offices in the United States, we require colleagues to be fully vaccinated against COVID-19.
Bachelor's Degree required; advanced degree (J.D or M.A.) preferred.
At least five (5) years or more of progressive and demonstrated UDAAP-related compliance experience in the financial services industry.
Deep regulatory knowledge of all UDAAP regulations and requirements.
Strong project management skills, ability to manage multiple projects and support multiple priorities simultaneously.
Knowledge of all regulatory bodies that influence UDAAP practices and general banking practices within the United States.
Sound experience in managing activity in U.S. lending, compliance, banking, regulatory examination or audit required.
Demonstrated leadership skills and ability to operate smoothly in a cross cultural, global environment will be important.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
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Primary Location: US-New York-New York
Other Locations: US-New York
Req ID: 22000561