AT&T Senior Technical Account Manager in New York, New York
The Xandr Technical Account Manager is responsible for engaging with clients to assist in the development and execution of a project plan or partnership that will enable our customers to be amazingly successful at running their business through our enterprise software platform. This entails architecting solutions, project managing an implementation and consulting with customers so that they achieve their objectives and capitalize on the vast new possibilities created by real-time bidding.
About the team:
Platform Services is a diverse group of problem solvers with boundless technical curiosity. Together, we build trusted client partnerships that produce mutual wins through spirited collaboration, intrinsic empathy, and a readiness to challenge the status quo. We look for people who are consultative, analytical, technically minded, and passionate about helping others. Our team implements and supports customers on the Xandr platform, obsesses about making them massively successful, and strategizes to help them achieve their goals. Real-time advertising can fundamentally transform our clients’ businesses, and we bring it to life for them.
About the job:
Become a product and domain expert, and share that expertise with customers
Work closely with our Commercial Partners to activate inventory onto our Monetize SSP and consult our Publishers on how to create new businesses on the Xandr Platform
Analyze yield and monetization performance and offer recommendations for improvements
Deeply understand the customers’ business to help them understand how to best leverage the possibilities offered by the Xandr Platform
Become a Trusted Advisor to your enterprise clients helping them to meet their business goals leveraging Xandr Platform Technology
Tenaciously troubleshoot product issues and provide feedback to Product Management
Help build our Services practice, including developing best practices, customer facing assets, and internal resources
7-10 years of work experience in a client facing, advisory role
Programmatic or Consulting experience preferred
Passionate about working in a fast-paced and dynamic environment
Excellent troubleshooting, analytical, and problem-solving abilities
Desire to collaborate cross-functionally
Outstanding communication, presentation and organizational skills; process-oriented, yet entrepreneurial
Proficiency with data analysis and manipulation in Excel and new technologies including digital media buying, MySQL, APIs or Python
You believe in not only serving our customers, but also empowering them by providing knowledge and tools
You look beyond the surface to understand root causes so that you can build long-term solutions
You look for novel solutions to complex problems and are not discouraged easily when facing roadblocks.
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.