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LivePerson, Inc. Senior Insights Business Analyst in New York, New York

Company: LivePerson, Inc.
Location: 475 10th Ave, New York, NY 10018
Position Title: Senior Insights Business Analyst

Job description: Perform conversational data analysis and delivery using LivePerson’s intent identification, text data mining and internal business intelligence tools. Consult with key project stakeholders (both with the Customer and LivePerson Client Partners / Customer Success Managers) in order to structure relevant reporting and analysis, identify key performance goals, metrics and business drivers, and measure progress against them. Conduct multiple monthly analytic projects, both internal and client facing, stepping through requirements gathering, data analysis and customer presentation. Design and execute processes to curate analytical data models used to support LivePerson text analytics tools. Create ad-hoc analyses as needed to provide support for both internal and external resources. Position based out of a fixed location with ability to telecommute 100% of the time.

Job requirements: Requires a Master’s degree in Business Administration, Information Sciences, Information Management, Business Analytics, Communications, Marketing, or a directly related field plus one (1) year of experience with customer/customer behavior analytics. Experience must include:

One (1) year of experience with the following (may be gained concurrently):
• Google Data Studio
• Demonstrated expertise in data analysis and delivery
• Demonstrated ability to apply data visualization concepts to convey complex information
• MS Office suite
• Demonstrated analysis of Voice of the Customer key performance indicators (KPIs) including the ability to identify and recommend process changes based on findings
• Demonstrated ability to produce high-quality analyses that can be leveraged by other analysts to replicate processes, and assist with deliverables

Will accept a Bachelor’s degree plus 3 years of experience post degree.

40 hours / week, 8:00am-6:00pm, Send Resume to: hrai@liveperson.com
Requisition ID: 3219470

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