ADP Senior Client Success Manager in New York, New York
At WorkMarket, an ADP company, we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Service at ADP. It's what makes a difference to our clients -- over half a million worldwide and counting. With us, you can combine analytical and relationship management skills with the ability to simplify complex information -- to help clients develop the skills and confidence to use our business management solutions with ease. You get to provide the expert service and consulting that makes our workforce solutions stand out in an increasingly competitive global marketplace.
Serve as a senior consultant in servicing ADP's complex products/technologies.
Use depth and/or breadth of expertise to service ADP's larger clients.
Interpret internal or external business issues and recommend solutions/best practices to ADP leadership and to clients.
Solve client problems; take a broad perspective to identify solutions.
Work with general direction to resolve issues and provide solutions, with guidance in complex situations.
Share knowledge and best practices with less-experienced Consultants and Specialists.
Leverage deep understanding of ADP's products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products.
Identify and provide recommendations to ADP leadership around potential best practices and training on ADP solutions
Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, design, QA, and engineering.
Prepare and present reports and presentations for clients and on team performance.
Strategy and Planning
Bias for Growth
At least 5-7 years in a Client Account Management/Relationship environment, with proven ability to produce positive results
Experience with or ability to navigate through a developing environment and challenges that come with a growth business.
A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required
At least 3 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Bachelor's Degree is required or equivalent in education and experience
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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.