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Charlotte Tilbury National Accounts Coordinator, Department Stores in New York, New York

The Role Overview:

The National Accounts Coordinator will work with the department store businesses which include: Bloomingdales, Holt Renfrew, Beautylish and potential new distribution. They will support the commercial team and be a liaison between cross functional teams internally as well as externally with the retailer’s buying/planning teams. They are responsible for assisting the Account lead with reporting, communications within the Charlotte Tilbury organization regarding the accounts, and be in close contact with the retailers with updates on new product information, product changes, shipping updates, and event planning coordination. This role requires the coordinator to build strong partnerships with everyone they work with. Must be able to thrive in a fast-paced environment as our business continues to grow. Strong follow up skills are needed.

The position is based in New York City.

Reporting Relationships: Reports to Senior National Accounts Manager.

Role Accountabilities:

  • Pull, format and analyse weekly sales reports, maintain sales trackers, monitor stock constraints to effectively react to the business

  • Analyse weekly and monthly selling reports and be prepared to offer suggestions based on customer need and availability

  • Communicate with buying office counterparts on matters relating to PO confirmations, shipping status and sales

  • Manage internal product set up forms and retailer facing item set up form

  • Own site auditing to ensure full portfolio is featured with the correct msrp/asset

  • Support with updating retailer promo calendar

  • Support with RA/RTV logging process

  • Partner with Customer Supply Chain team to ensure all retailers have up to date shipping information, are notified of any product changes, and can advise if there are any edits to the plans

  • Partner with Account lead to project manage all retail activities- working closely with trade marketing and content marketing teams to create and execute online and in store programs

  • Manage market appointments

  • Assist in all aspects of Market preparation, including drafting market presentations, maintaining meeting minutes, owning follow up items


Key Selection Criteria:

  • 2-3 years of experience in a national accounts/e-commerce/buying role

  • Prior experience working with Nordstrom and Bloomingdale’s is preferred but not necessary

  • Retail math comprehension: understanding of key retail metrics, including sell thru, open to buy, weeks of supply, and margin.

  • Ability to work autonomously with strong attention to detail and exceptional organizational skills.

  • Preferred Bachelor's degree in business or a related field

  • Strong analytical skills and ability to create sales performance reports

  • Proficient in Excel and PPT

  • Excellent communication skills, both oral and written

  • Team Player

  • Proactive follow-up skills

  • Strong work ethic accompanied by a desire to grow with the company


  • Generous staff discount to use on all products

  • Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets

  • Medical, dental and vision benefits

  • Commuter Benefits (Pre-tax)

  • Flex Spending Account (FSA)

  • Employee Assistance Program (EAP)

  • 401(k) with Company match

  • Paid Time Off

  • Birthday PTO

Culture of the Team:

We win together as a team, supporting and developing each other through our careers. We embrace the challenge and work in an incredibly fast paced environment with high expectations set by the business, shaking it up with our creative lead, Charlotte Tilbury as we revolutionize the beauty industry. We love what we do, and we support each other while we share the magic with the world.