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Capital One Services, LLC Learning Manager, Commercial Bank Training in New York, New York

Job ID: R105025

McLean 1 (19050), United States of America, McLean, Virginia

Learning Manager, Commercial Bank Training

As a Learning Manager for Commercial Bank Training, you'll be responsible for the strategy, design, coordination, oversight, and measurement of training solutions for the credit analytics community. If you're passionate about both analytics and learning, and love the idea of driving learning initiatives that support associate's career growth, read on!

As a Learning Manager, you'll partner directly with credit business leaders, course instructors, and enterprise learning groups to conduct learning needs analysis and design custom training programs within credit. You'll use human-centered design practices to conduct learner research, create learner personas, define learning outcomes, and design custom learning solutions. Working in partnership with credit partners, you'll create solutions that grow the depth and breadth of skills for specific personas. Finally, you'll work with credit teams to facilitate successful deployment of custom training solutions.

This is a rare opportunity to bring a unique mix of adult learning, human-centered design practices, and client consultation into a role with meaningful impact on associate career development. If this sounds like a compelling opportunity, we would love to meet you!


Partner with business leaders to understand business needs, and design and deliver custom training solutions that align with credit's talent strategy.

Work with Learning Experience Designer and credit SMEs to design, develop and deploy blended learning touch points in digital, video, audio, mobile, experiential and traditional learning formats.

Measure the effectiveness of custom training programs; share results and partner with credit leaders to improve learner reach and impact.

Partner with multiple Communications teams to ensure all learner communications are appropriately branded and effectively guide learners through their learning experience.

Oversee strategy and design of peer-to-peer subject matter experts that contribute to the design and/or delivery of the custom learning solution..

Use design thinking practices to understand, design, and iterate on custom learning programs.

Manage the ongoing process of training program review, delivery, measurement, reporting, and revision.

Manage workload of multiple projects and meet deadlines with minimal direction and supervision.

Travel as needed (up to 20%) to other company locations for meeting and training purposes.

Work collaboratively with on-site and remote team members.

Basic Qualifications:

Bachelor's Degree or military experience

At least 2 years of experience in learning design and development

At least 3 years of experience in client consulting or performance consulting

At least 3 years of experience leading projects or working in Agile teams

Preferred Qualifications:

Master's Degree in Adult Learning, Master's Degree in Learning & Development, Master's Degree in Instructional Design, Master's Degree in Learning Design, Master's Degree in Educational Technology

At least 5 years of experience in learning design and development

At least 5 years of experience in curriculum development or learning program management

At least 5 years of experience in corporate learning strategy, design and development

At least 3 years of experience working on an Agile team

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.