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Hospital for Special Surgery Desktop/Software Deployment Engineer in New York, New York

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Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize

the abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise

Desktop/Software Deployment Engineer



The Desktop Engineer’s primary responsibility is to design, architect, manage and maintain end users’ desktop platform. The Desktop Engineer creates operating system images, performs operating system upgrades and software patches, deploys applications, and maintenance of the Ivanti infrastructure. The Engineer will have a broad knowledge of Windows and Mac Desktop operating systems. The Desktop Engineer will also assist in resolving tier-3 support incidents and training of Desktop technicians. Candidate will document, maintain, and improve standard processes around desktop management. This person must exhibit task and time management skills, oral and written communication skills, technical expertise, and dedication to resolve problems effectively. Architecting solutions for desktop hardware and software.

Key Responsibilities

  • Define and maintain end users’ desktop experience

  • Create operating system images, operating system upgrades, patches, and deploy applications

  • Manage / Architect the Ivanti system management infrastructure

  • Work with global teams to deploy standard images

  • Keeping up with latest desktop technologies and assist in developing desktop platform roadmap

  • Maintain global hardware standards for desktops and laptops

  • Assist with resolving tier-3 support incidents.

  • Document, maintain and improve standard processes in desktop management

  • Resolve problems effectively and efficiently to minimize users’ disruptions


  • Bachelor’s degree

  • Impeccable attendance and superior customer service / communications skills – required

  • Critical thinker – Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures – required.

  • Applications, Packages, OSD and software patches deployment experience with SCCM, Ivanti or other Systems Management Platforms is required

  • 3 or more years of experience working with desktop imaging and application deployment

  • Ability to deploy, tune and maintain current systems management platform (Ivanti). Experience with another vendor is acceptable.

  • Ability to create applications and Packages in SCCM, Ivanti, Symantec-Altiris or other Systems Management Platforms

  • Root cause identification and remediation on various hardware and software platforms

  • Superior relationship skills with the ability to work with multiple personalities in various departments throughout the organization

  • Technical proficiency – Advanced /Expert Experience scripting using PowerShell and batch scripting

  • Experience with SQL query language

  • Ability to troubleshoot and interpret system logs

  • Working knowledge of encryption technologies like Bitlocker, Securedoc, DLP solutions

  • Working knowledge of Windows Active Directory and Group Policy is required

  • Ability to create custom GPO

  • Ability to install, configure & maintain Windows 10 and Macintosh

  • Ability to automate tasks by scripting (PowerShell, VBScript, batch)

  • Ability to configure the Registry and file system

  • Ability to diagnose operating system issues

  • Microsoft MD-100 and MD-101 is a plus

  • Experience managing Ivanti is a plus

  • Windows Server and VMWare experience is a plus

ID: 2021-13595

Shift: Days

External Company Name: Hospital for Special Surgery

External Company URL:

Street: 535 E 70th St