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Therma-Tru Doors Client Services Manager in New London, North Carolina

Company Name

Fiberon

Overview

BASIC QUALIFICATIONS:

  • 8-10 years’ supervisory experience

  • Organized, able to plan ahead, follow-up and prioritize workload

  • Experience with customer service processes, tools & analytics

  • Experience working with a customer service team in supporting a balanced workflow

  • Continuous Improvement knowledge

  • Coaching and people development skills

  • Microsoft skills in Excel, Power Point and Word

PREFERRED QUALIFICATIONS:

  • Bachelor’s degree (B.S.)

  • Experience with ERP implementation

  • Process/Continuous improvement certification (LEAN/5S, DMAIC: Green/Yellow Belt)

  • ERP Transition experience

  • ACD and QA Coaching experience

  • Advanced MS Exel knowledge

BENEFITS:

  • All the Insurance coverage you’d expect like medical, dental, vision, life insurance, flexible spending accounts, wellness programs, 401K all effective on your date of hire, and a bonus program

  • Scholarship program for children of employees

  • Annual merit and incentive programs

  • Charitable gift matching

  • Adoption Assistance

EMPLOYEE PERKS:

  • Culture committed to work-life balance

  • Programs in place to support professional development and career growth

  • Associate Purchase Program on All Fortune Brands Products

  • Wear your jeans to work!

  • The opportunity to work for a company that supports sustainability and uses recycled materials to produce their products!

ABOUT THE JOB:

As a Client Services Manager, you have a passion for outstanding customer service, process improvement, and developing people! You will energize and inspire a team of 10-12 customer service representatives while monitoring productivity and performance standards. As a supervisor, you will provide balance to both internal and external customers through the daily management of accounts and company goals.

YOUR ROLE:

  • Leads the development with each associate concerning quality, reliability, accountability and productivity.

  • Handles escalated calls/situations. Serves as an expert in dealing with difficult customer interactions.

  • Assist Sr. Manager with planning and organizing workflow to ensure efficient operations.

  • Monitors and analyzes daily and monthly department performance and provides analysis.

  • Initiates and participates in continuous improvement initiatives utilizing lean principles.

  • Proposes, implements, and sustains process changes within the team to reduce costs, improve service, and meet company goal

Fortune Brands Doors & Security is an equal opportunity employer. Applicants are considered for positions without regard to race, color, creed, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, mental or physical disability, marital/family/caregiver status, genetic information, military or veteran status, citizenship or any other characteristic protected by federal, state or local low. Fortune Brands Doors & Security also prohibits harassment of applicants or employees based on any of these protected categories.

Candidates for positions with Fortune Brands Doors & Security must be able to present proof of identity and work eligibility post hire. Immigration visa sponsorship is not available for this position and accordingly this position is not appropriate for foreign students who will require sponsorship in the future, including assistance with an Optional Practical Training (OPT) F-1 extension.

To all recruitment agencies: Fortune Brands Doors & Security does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, our employees or any other company location. We are not responsible for any fees related to unsolicited resumes/CVs.

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Job ID2021-3637

Positions1

Job LocationsUS-NC-New London

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