Therma-Tru Doors Client Services Manager in New London, North Carolina
8-10 years’ supervisory experience
Organized, able to plan ahead, follow-up and prioritize workload
Experience with customer service processes, tools & analytics
Experience working with a customer service team in supporting a balanced workflow
Continuous Improvement knowledge
Coaching and people development skills
Microsoft skills in Excel, Power Point and Word
Bachelor’s degree (B.S.)
Experience with ERP implementation
Process/Continuous improvement certification (LEAN/5S, DMAIC: Green/Yellow Belt)
ERP Transition experience
ACD and QA Coaching experience
Advanced MS Exel knowledge
All the Insurance coverage you’d expect like medical, dental, vision, life insurance, flexible spending accounts, wellness programs, 401K all effective on your date of hire, and a bonus program
Scholarship program for children of employees
Annual merit and incentive programs
Charitable gift matching
Culture committed to work-life balance
Programs in place to support professional development and career growth
Associate Purchase Program on All Fortune Brands Products
Wear your jeans to work!
The opportunity to work for a company that supports sustainability and uses recycled materials to produce their products!
ABOUT THE JOB:
As a Client Services Manager, you have a passion for outstanding customer service, process improvement, and developing people! You will energize and inspire a team of 10-12 customer service representatives while monitoring productivity and performance standards. As a supervisor, you will provide balance to both internal and external customers through the daily management of accounts and company goals.
Leads the development with each associate concerning quality, reliability, accountability and productivity.
Handles escalated calls/situations. Serves as an expert in dealing with difficult customer interactions.
Assist Sr. Manager with planning and organizing workflow to ensure efficient operations.
Monitors and analyzes daily and monthly department performance and provides analysis.
Initiates and participates in continuous improvement initiatives utilizing lean principles.
Proposes, implements, and sustains process changes within the team to reduce costs, improve service, and meet company goal
Fortune Brands Doors & Security is an equal opportunity employer. Applicants are considered for positions without regard to race, color, creed, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, mental or physical disability, marital/family/caregiver status, genetic information, military or veteran status, citizenship or any other characteristic protected by federal, state or local low. Fortune Brands Doors & Security also prohibits harassment of applicants or employees based on any of these protected categories.
Candidates for positions with Fortune Brands Doors & Security must be able to present proof of identity and work eligibility post hire. Immigration visa sponsorship is not available for this position and accordingly this position is not appropriate for foreign students who will require sponsorship in the future, including assistance with an Optional Practical Training (OPT) F-1 extension.
To all recruitment agencies: Fortune Brands Doors & Security does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, our employees or any other company location. We are not responsible for any fees related to unsolicited resumes/CVs.
Refer this job to a friend (https://external-fbwd.icims.com/jobs/3637/client-services-manager/job?mode=apply&apply=yes&in_iframe=1&hashed=-336208716)
Need help finding the right job?
We can recommend jobs specifically for you!
Job LocationsUS-NC-New London