Sykes Virtual Customer Service Agent in New Castle, Pennsylvania
Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as a Virtual Customer Service Representative in support of a growing insurance company.
In this role, you'll assist customers by answering insurance-related questions and resolving issues. If you have a passion for connecting with people and enjoy solving problems, this is the job for you!
Best of all, you can interview, train and work from home! We'll set you up for success as you take part in our fully paid training program. You may also take advantage of additional future training as you work towards your Home and Auto Personal Lines Insurance License (opportunity is based on performance).
This position is available to residents of the following states only: AR, OK, TX, MO, IN, PA and NE.
To apply, you'll need:
High speed, wired internet
Home Computer with Windows or Mac installed to test internet speed (during the interview process) Note: Work computer will be provided, once hired.
Work with us and you'll enjoy:
• Full-Time Schedule (40 hours/week)
• $13/hour for 3 weeks during training, then $14/hour
• 100% Paid Training
• Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan
• Paid Time Off
• Tuition Reimbursement & more!
Required qualifications, skills and experience
Apply with us, if you possess:
• Multitasking skills (the ability to speak on the phone while using a computer)
• Logic and problem-solving skill
• Excellent communication skills, both written & verbal
• Customer service experience preferred, but not required
• Experience in the financial services, healthcare or technology industries preferred, but not required
About SYKES Fort Smith
SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.
Equal Employment Opportunity & Affirmative Action SYKES observes and supports all applicable laws and regulations concerning equal employment opportunities - regardless of race, color, religion, national origin, disability, gender, age, sexual orientation, or any other protected classification.