Perficient, Inc. Perficient Software Support Specialist in National, United States
At Perficient, you’ll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. You will do this with cutting-edge technologies, thanks to our close partnerships with the world’s biggest vendors. Our network of offices across North America, as well as locations in India and China, will give you the opportunity to spread your wings, too.
We’re proud to be publicly recognized as a “Top Workplace” year after year. This is due, in no small part, to our entrepreneurial attitude and collaborative spirit that sets us apart and keeps our colleagues impassioned, driven, and fulfilled.
The software administrator will work directly with our I/P Development and Support groups to manage the purchase, renewals, and content of our internal Intellectual Property/Assets with our client base. The role requires a knowledge of general business applications (Excel, Word, eMail, Calendaring), and experience in customer service applications (we use Salesforce, although specific Salesforce experience is not required). The Software Administrator will communicate with our internal teams and the clients to begin service, schedule, track and quote renewals, make changes to entitlements, and help resolve issues if they arise. Candidates should have an eye for detail, be able to respond to requests in a timely fashion, and work in a lightly supervised environment. Candidate can work in a Perficient office or from home or alternate location. Customer Satisfaction with the purchasing process is the key success criteria.
This is considered an entry-level position at Perficient. The right candidate will have a college degree, and be able to grow within Perficient over time.
Basic Computer Skills
Strong Communication Skills
Excel, Word, Powerpoint Knowledge
External Company Name: Perficient, Inc
External Company URL: www.perficient.com