Veterans Affairs, Veterans Health Administration Voluntary Services Assistant in Nashville, Tennessee
Summary The Voluntary Service Assistant (Ambassador) works under the supervision of the Voluntary Service Officer receiving assignments that require application of standard procedures or special procedures that are identified and explained. The Voluntary Service Assistant works the front desk and other areas of the hospital assisting the Voluntary Service Officer ensuring Tennessee Valley Healthcare System (TVHS) is able to provide excellent customer service to veteran patients. Responsibilities The Voluntary Service Assistant's duties include, but are not limited to: - Provide advisory and technical assistance to patients and hospital staff - Escorts patients to and from appointments by pushing wheelchairs, gurneys and other medical equipment - Secure patient's confidence/cooperation by assisting in the explanation of procedures; cushioning and positioning patients - Provide administrative support by utilizing personal computer; handle written correspondence and telephone inquiries Work Schedule: Based on the Needs of the Service Telework Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Voluntary Services Assistant/PD70442A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/27/2021. You may qualify based on your experience and/or education s described below: - General Experience: Applicants must have one year of general experience. Examples of general experience would typically include, but are not limited to: Answering phones and responding to customer inquiries; Providing clerical and/or administration support in a medical center or hospital; Transporting and escorting patients to clinics; Pushing wheelchairs, gurneys and other medical equipment; Lifting patients. OR, - Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have completed 2 years of education above high school level in any field. (Copy of Education Transcript is Required) OR, - Combination: Applicants may also combine education and experience to qualify at this level. (Copy of Education Transcript is Required) You will be rated on the following Competencies for this position: - Communication - Customer Service - Interpersonal Skills - Self-Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily physical requires standing, walking, bending, lifting and pushing wheelchairs, gurneys and other medical equipment. The work requires above average agility dexterity. The work requires heavy lifting of equipment and patients. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online view the following link for information regarding an Alternate Application.