Philips Master Data Operations Process Lead & Analytics in Nashville, Tennessee
If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.
In this role, you have the opportunity to
Be responsible for customer master data related activities to ensure our customer data is complete, accurate and follows data governance policies. This role will be responsible for cleansing and enriching customer master data across multiple data domains to facilitate effective business decision making and deliver business value for both our internal and external customers. This role will interface with external customers as well as multiple business stakeholders, especially sales, credit, collections and order management.
You are responsible for (but not limited to)
Manage and support data quality improvement initiatives related to customer master data including account cleanups and issue resolution with external customers and internal stakeholders.
Manage and action data defect KPIs
Support planned and ad-hoc data analysis efforts and issue resolution for master data topics.
Analyze processes and show innovation in business process re-engineering related to customer master processes and data quality.
Analyze and action complex customer creation or change requests to ensure systems correctly reflect customer hierarchy and partner information.
Partner with sales organization and customer to ensure correct customer master data across all systems.
Serve as the end to end master data knowledge expert from a data and system perspective for SAP, Informatica Business Partner Data Hub (BPDH) and Salesforce.
Support projects and integrations from a master data perspective.
Support month end, quarter end and year end close processes for customer master maintenance.
Ensures established processes in compliance with Philips’ Quality Standards of business conduct and followed
Other duties and requirements as required
You are a part of
Philips’ Master Data team, which is part of the Global Business Services (GBS) North American hub in Nashville, Tennessee. Philips GBS Nashville hub has continued to grow in the Greater Nashville area since the original announcement of adding 800+ jobs in 2017. Philips is a global leader in health technology and we are looking to build the team in Nashville with passionate, inspirational, collaborative and diverse professionals empowering excellence around the world for Philips to achieve our mission to improve the lives of 2.5B people a year by 2030.
To succeed in this role, you should have the following skills and experience
Bachelor’s degree in business or related field preferred, or equivalent combination of education and experience
5+ years related experience; BA preferred
Experience with master data management and advanced understanding of master data concepts
Excellent attention to detail
Ability to work in a fast-paced, deadline driven collaborative team environment
Advanced analytical and conceptual skills with ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions
Excellent verbal, written communication skills and presentation skills
Ability to interact effectively with all levels of the organization to build consensus and to work through others in achieving goals and objectives
Ability to handle multiple planned and unplanned tasks, roles and responsibilities
Ability to independently manage workload and priorities to deliver on time
SalesForce (SFDC) case management experience is highly preferred
Informatica Business Partner Data Hub Experience is highly preferred
In return, we offer you
We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully explore your talents. This job comes with a competitive salary and excellent benefits.
Why should you join Philips Global Business Services?
Working at Philips is more than a job. It is a calling to make life better for people through your meaningful work, focused on positively impacting 2.5 billion lives a year by 2030. You will be challenged every day to think fast and work innovatively by building knowledge and sharing best practices to help our business to grow.
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal Employment and Opportunity Employer/Disabled/Veteran