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Cognosante IT Logistics Associate in Nashville, Tennessee

Cognosante is on a mission to transform our country’s healthcare system. We are a health IT Company who helps public sector organizations do everything from strategic consulting and acquisition support to application development, data integration, data standards, and business process operations. Learn how we are making a difference in people’s lives today!

Job Description

Cognosante is looking for an IT Logistics Associate. This candidate will possess an outstanding customer service focus coupled with solid technical skills. This role will ensure world class customer support is provided across all levels of the company with a keen focus on asset management and inventory. The IT Logistics Associate will be part of the IT Procurement Team, supporting and working with customers via phone and/or email, to understand, research, and resolve hardware and logistical needs. This candidate will also work with the Level 2 Support Services, System Operations, Security, and ECSD Tier 1 teams to successfully complete projects and tasks. This candidate is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.

Key Responsibilities

  • Responsible for inventory, imaging, packing, and shipping hardware to end users

  • Responsible to receive hardware, inspect for damages, clean, reimage, and upgrade hardware

  • Responsible for coordinating equipment deliveries and pick-ups

  • Updating assets and equipment records in Configuration Management Database (CMDB)

  • Responsible for hardware reconciliation, managing asset return queues and mailboxes

  • Maintains accurate and up to date notes in all tickets

  • Review open tickets daily, promptly following up on tickets

  • Provide in person, phone and remote technical support, chat, through Microsoft Teams and/or Samanage

  • Triage and work assigned service desk tickets

  • Ensure that initial response, ongoing communication, and resolution times are within SLAs

  • Provide up to date inventory counts across Cognosante infrastructure

  • Assist with forecasting equipment inventory to support both internal and external organizational needs

Required Qualifications

  • Associates degree in Computer Information Systems, Information Technology, related field, or equivalent experience (may substitute 3 years additional service desk or IT experience for degree)

  • 2 years IT experience

  • Solid technical and troubleshooting skills

  • Candidate must have experience in explaining technical data and information in simplistic grade school language for end users of complex IT systems and projects

  • Candidate must be able to use a variety of word processing, spreadsheet, graphics, and scheduling tools

  • Candidate must have experience in being able to gather and convert data into a written narrative

Candidates that do not meet the required qualifications will not be considered.

Additional Minimum Qualifications

  • Excellent written and communication skills

  • Exceptional customer service skills

  • Experience creating support documentation

Preferred Qualifications

  • HDI or ITIL certification

  • Experience with IT Service Management systems like ServiceNow or Samanage

  • CompTIA A+ Certification

  • CITAM Certification

  • CHAMP Certification

  • Basic understanding of ITAM practices and procedures

  • 2 year working knowledge of Office 365

  • Basic understanding of Active Directory

We’re on a mission to transform our country’s healthcare system.

Each of our 1,700+ colleagues across the United States plays a role in transforming the lives of millions of Americans. This mission drives us - and it adds meaning to what we do, each and every day. Our passion for serving public health programs, and for engaging consumers more directly with the healthcare system, runs deep.

Passion for what we do. Pride in how we do it. At Cognosante we are all VIPS.

We create value being enterprising. We develop innovative ideas and solutions. We perform at our best and deliver results. We share achieved results and recognitions.

Cognosante was founded to address a critical gap in the health IT market - the need for a smart, nimble company, unencumbered by legacy systems and unafraid to challenge accepted wisdom. Experience grounds us; innovation drives us. For almost 30 years, we’ve worked to find progressive solutions to complex problems.

We help state Medicaid agencies navigate healthcare reform. We provide community-based assistance to Americans as they enroll in healthcare coverage. And we dream of, design, and develop IT solutions meant to disrupt the status quo and connect the dots between patients, plans, providers, and payers. We are the best minds on health - and we’re looking to grow our team.

Are you ready to make a difference in the lives of millions? Join us.

Highlighted Benefits for Full-time Employees

•Medical • Dental • Vision • 401k • Flexible Spending Accounts • Paid Time Off • Work/Life Solutions • Pet Insurance

Cognosante is an equal opportunity employer at . We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email . Cognosante is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.

T o all recruitment agencies: Cognosante does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our requisitions, any Cognosante email address, any Cognosante employee, or to any company location. Cognosante is not responsible for any fees related to unsolicited resumes.

COVID-19 isn’t stopping our hiring process nor our business as (semi) usual. We’re still reaching candidates, virtually and we’re still working, remotely! Are you a self-starter who likes to work from home and is interested in this position? Apply today!

Quick tips on virtual hiring success:

  • Test your tech —make sure your internet connection and video conferencing program are both working prior to your interview.

  • Dress appropriately —dress for success and ensure your surroundings are tidy.

  • Be prepared —do your homework, rehearse your responses to key interview questions, and prepare your own questions.

  • Be personable —make eye-contact, smile often, and demonstrate enthusiasm for the role.

  • Remove distractions —engage with the interviewer by removing all distractions, including your smartphone.