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LBMC, PC Implementation and Support Manager in Nashville, Tennessee

LBMC Employment Partners, LLC is a leading human resources consulting firm with offices in Nashville (Brentwood), Knoxville, and Chattanooga, TN. LBMC Employment Partners provides a complete menu of human resources products and services including Professional Employer Organization (PEO), human resources consulting, regulatory compliance, health and employee benefits, workers? compensation, COBRA, payroll and tax compliance, Section 125 plans and unemployment insurance claims.

The Implementation and Support Manager supports the organization's mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, personalization, commitment, accountability, and ownership.

POSITION SUMMARY

The Implementation and Support Manager is responsible for overseeing the direction and development of the Implementation and support team. The position manages and balances the project timeline and deliverables for the setup of new companies/clients, utilizing various systems to create company information and import employees and related data into the systems. The role also trains new employees and remote clients on our systems and provides system demos to prospective clients.

PRIMARY DUTIES AND RESPONSIBILITIES include the following:

  • Manages and directs the Implementation team, assisting with processes as needed. Project management will be required in order to ensure successful implementation and a balanced team workload.

  • Creates new companies in various systems, bringing in employees and any related data (deductions, direct deposits, YTD?s, etc.) in coordination with all EP teams.

  • Complete knowledge of all modules in all systems will be required in order to troubleshoot issues for clients and provide support and training to the team.

  • Develops and maintains strong working relationships with our software vendors.

  • Trains and assists employees and remote user clients in our systems.

  • Provides demos of our systems to prospective clients or clients who wish to add/expand modules.

  • Ensures effective recruiting, onboarding, professional development, performance management, and retention of assigned personnel.

  • Stays abreast of payroll, HR and benefit regulations, laws, rules, and best practices.

  • Maintains confidentiality of company, client, and employee information.

  • Reacts productively to change.

  • Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Manages Implementation and Support team. Carries out supervisory responsibilities in accordance with the organization?s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Bachelor?s degree in Business Administration or related field is required; a minimum of five (5) years payroll, full suite HCM, payroll tax, and GL experience; a minimum of three (3) year supervisory experience; and/or equivalent education or experience in job related activities is required. Kronos WorkForce Ready full suite or Evolution software experience preferred.

OTHER SKILLS

Ability to speak, hear, see, sit, reach and handle; ability to speak, read and write in English; ability to learn various payroll, timekeeping/attendance, and HRIS systems; excellent customer service skills; ability to respond to client concerns and affect positive resolution; ability to build client trust/relationships; ability to think outside the box when seeking solutions to issues; ability to work collaboratively with other departments; critical thinking skills; good problem solving, analytical and interpersonal skills; good written and oral communication skills; proficient in use of Microsoft Office; ability to direct the work of others; ability to multi-task; ability to stay calm during busy times; ability to work under pressure; attention to detail; ability to think through processes to understand further implications; ability to think, concentrate, and learn.

WORK ENVIRONMENT

Position is in an office setting that involves everyday risks or discomforts requiring normal safety precautions. Position is subject to work well in excess of 40 hours in peak seasons. The ability to work remote 50% of the time will be available after the introductory period.

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