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Cigna Advisor, IT Vendor Management in Nashville, Tennessee

IT Service Advisor (Account Management)

Job Summary:

The IT Service Advisor will be a member of 3rd Party Service Management team working directly with vendors in an account management capacity. This person acts as the principal point of contact for the vendor and will coordinate communication between Business, IT, Compliance, and Vendor. The IT Service Advisor will be responsible for communication, performance review, audit requests, managing issues/risk, process leadership, and change management.

Job Duties:

Primary Responsibilities include but are not limited to:

  • Maintain regular contact with vendors.

  • Coordinate/host meetings and lead presentations.

  • Gather requirements, communicate expectations, and analyze designs.

  • Proactively identify gaps/potential issues.

  • Understand SLAs and create performance reports.

  • Ensure products align to the strategic plans and technology road maps.

  • Monitoring, ticket triaging and routing, issue analysis and resolution or proper delegation.

  • Remove obstacles and barriers to allow team members to do their jobs and escalate appropriately.

  • Participate/provide input on production issues and follow up activities, ad hoc research and analysis.

  • Works closely with all teams to identify issue root cause.

  • Coordinates and ensures change management processes are followed.

  • Flexibility and experience working as Individual Contributor and as member of a Team

  • Closely collaborates with Business, Compliance, Vendor, and IT (both production support and development) team members to successfully manage day to day activities.

  • Participates in finding efficiencies, improve applications and associated processes.

  • Ability to work in an environment with rapidly changing business requirements and priorities.

Qualifications:

  • Must have at least 3+ years of experience with:

  • Vendor management and/or project management.

  • Managing multiple activities effectively and deliver on-time solutions.

  • Communicating at all organizational levels.

  • Managing/reporting SLAs.

  • Working in a matrixed environment.

  • Must be able to adapt to various shifting priorities.

  • Conflict and negotiation skills to resolve potential collisions and escalate issues as necessary.

  • Strong focus on delivering superior customer service required.

  • Excellent troubleshooting, analysis, and problem-solving abilities required.

  • Ability to relate to business and IT teams.

  • Strong verbal and written communication skills required.

  • Willingness to learn our business and vendor business.

  • Ability to work under pressure and tight schedules.

  • Ability to deliver quality work on time.

  • Strong collaboration skills.

  • Strong analytical skills.

Preferred Qualifications:

  • General understanding of Healthcare industry.

  • General knowledge of Medicare and Medicaid industries.

  • Experience working in an agile environment.

Education Requirements:

  • Bachelor’s degree in Computer Science or a HealthCare related discipline, 5+ years or more of solid/diverse work experience in IT with a minimum of three years experience in application program management, or the equivalent in education and work experience.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

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