Philips Clinical Application Specialist Monitoring Analytics and Therapeutic Care in Nairobi, Kenya
Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more like-minded, motivated, focused minds to join us in creating a healthier, more connected society while transforming themselves personally and professionally.
Philips Africa comprises all 54 countries of Africa, from the Cape to Cairo, and from the Atlantic to the Indian Ocean. Philips Africa is headquartered in Johannesburg, South Africa and it has a direct presence in four other African countries, in the cities of Accra, Casablanca, Cairo and Nairobi.
Currently we have an exciting opportunity for a dynamic Clinical Application Specialist Monitoring Analytics and Therapeutic Care (including Ventilation) for Africa to join our team and to be based in Nairobi, Kenya
You will be reporting to Clinical Application Specialist Manager META and in dotted line to the Health System District Leader in Kenya.
As a Clinical Application Specialist (CAS) you will have the opportunity to providing professional, clinical training, education and clinical services to customers for Monitoring and Ventilation in the Connected Care portfolio. In the customer’s environment, it is essential for the CAS to establish relationships with clinicians and leadership. Typically clinician will be nurses, techs, physicians or other allied health professionals.
In addition, the CAS will collaborate with project, technical and other clinical resources meet customer expectations with their Philips solution. The CAS will also support in the development, implementation and evaluation health information technology applications, tools, processes or structures to assist nurses with data management, development and implementation of policies and processes. This includes applying knowledge of computer science, information science, nursing, and informatics theory to nursing practice, education, administration, or research.
You are responsible for
Supporting Account Managers by providing clinical decision support for products and solutions, including sales presentations, product demonstrations. Support and advise the sales force during customer acquisition.
Developing and executing winning clinical sales strategies to expand market share
Actively participating with sales team in coordinating and executing clinical evaluations, product demonstrations and presentations
Educating sales team on emerging clinical issues and positioning solutions to address these market changes. Keep up to date with new developments in the clinical application and operating field of the relevant equipmentSupporting new products launches
Training customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the equipment delivered
(re-)Training hospital staff in case of new releases, upgrade and / or versions (changes) in the operating procedures of the equipment
Setting up application training schedules in close cooperation with the customer. Provide required applications report on completion of all application visits Ensuringthat all customers are provided with high quality training and attention so that each customer is fully satisfied with the attention received from Philips
Ensuring that all clinical applications training, with both new and existing customers, complies with the company's quality policy
Customer Satisfaction & Feedback
Conducting regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction
Reporting to on difficulties in optimal usage of the equipment
Be aware and to manage at all times the safety standards required by the company, including radiation protection, health and safety regulations. In the event of hazards or accidents, to take immediate control of the situation and involve the safety advisor from the Regional office.
Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner
To assist the CC Team in all aspects of marketing, sales and promotion of Philips PM and CCS Solutions and to provide specialist pre-sales clinical and application expertise to the Sales Team when required thereby ensuring that all equipment is demonstrated to best advantage.
Develop, implement or evaluate health information technology applications, tools, processes or structures to assist nurses with data management.
Identify, collect, record or analyze data that are relevant to the nursing care of patients in line with Philips products.
Develop or implement policies or practices to ensure the privacy, confidentiality, or security of patient information.
Apply knowledge of computer science, information science, nursing, and informatics theory to nursing practice, education, administration, or research.
Develop or deliver training programs for health information technology and PM solutions, including creation of operating manuals as needed.
Provide consultation to nurses and other Healthcare Professionals regarding hardware or software configuration.
Troubleshoot informatics technology applications or systems, as wells as other PM solutions.
In partnership with customer develop training plans to fulfill obligations of order that ensures customer competency and high NPS and coordinate the delivery of customer training with Service/Sales groups. This includes go=live support.
Provide consultative support to customers in driving customer productivity through the implementation of customer consultative projects.
Become recognized expert in product/clinical technical competencies; answer a wide range of questions concerning software and clinical applications.
Support market growth initiatives (i.e. industry trade-shows, product demos, image quality collection, clinical sites).
Produce well-written post-training reports and product feedback.
Possess strong interpersonal and customer and management skills, has ability to work in high-pressure environments and places personal and business integrity at forefront.
Work with installation team to ensure the clinical accuracy of the systems that are installed.
Apply adult learning principles in delivery of training and education and use a variety of learning methods based on customer needs.
Ensure that all clinical applications training, with both new and existing customers, complies with the Company's Quality Policy.
Ensure existing CC equipment users remain satisfied and confident in the use of Philips equipment.
Maintain records in accordance with established procedures inclusive, but not limited to SFDC, CAS Calendar, NPS Assessment, Visit report etc.
To maintain application contact with users to ensure ongoing customer satisfaction and system performance.
Provide feedback to business/marketing management with information on reference sites system performance, competitors’ products, customer reactions and sales arguments.
Assist the Sales Team in the maintenance of tender responses, competitive pricing information and installed base data as well as in the answering of Tender questionnaires.
Assume an active and measurable role in the marketing and sales generation of Clinical services and consumables as it relates to the respective portfolios.
Demonstrate knowledge and clinical competence with PM & CCS solutions and stay current on product, services, IT and industry trends so as to offer the best in class education for customers.
To succeed in this role, you should have the following skills and experience
University degree in Nursing or equivalent in allied health discipline
Minimum 5 years’ experience in clinical environment preferably in hospital setting
Above experience will be preferably in Intensive Care
Knowledge of clinical workflow within domain
Exposure or experience in working with computer science, information sciences and informatics theory
Exposure or experience in delivering clinical training
Possess strong analytical and Problem Solving skills
Excellent customer service skills
Ability to complete tasks independently with minimal guidance
High-level professional demeanor and interpersonal communications skills; superb writing skills in English.
Strong collaboration skills in a multinational environment.
Valid Code B or equivalent drivers license
Willingness to travel extensively across Africa
In return, we offer you
A meaningful career, with new challenges in our dynamic organization, working in an encouraging multinational and multicultural environment. We are happy to provide you with this opportunity to work with new technologies. You will be surrounded by passionate and committed, colleagues who share your ambition to create outstanding customer experiences. Your work will be ambitious and full of opportunities for growth. Variety and challenge will be part of your daily routines.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.