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Intermountain Healthcare Network Operations Representative in Murray, Utah

Job Description:

Contributes to the positive relationships between providers and the organization by supporting and assisting participating providers and Provider Relations Representatives with removal of barriers and resolution of issues. Provides any necessary administrative support to Provider Relations Representatives.

Job Essentials

  1. Demonstrates a high level of performance by contributing to positive relationships with providers by opening, documenting, researching, and resolving issues brought directly by providers or through Provider Relations Representatives.

  2. Provides administrative support to Provider Relations Representatives in a proactive manner.

  3. Represents the Provider Relations department in meetings with other departments to discuss updates and changes. Acts as a liaison or coordinator between the Provider Relations department and other departments.

  4. Works with other departments regarding training and participates in team committees.

  5. Acts as a resource by answering individual questions, both internal and external, including payments, panel changes, directories, website, and assisting with research and problem solving.

  6. Assists in documentation of department policies and procedures. Identifies policy and procedure issues and may recommend and document changes to policy.

  7. May coordinate small projects related to department systems, processes, procedures, training and quality improvement.

  8. Identifies opportunities for improvement. Assists in quality improvement efforts within department by assisting in the development and implementation of necessary program and process improvements.

  9. Under the direction of the Provider Relations Representative, attends internal and/or external meetings for and/or with the Provider Relations Representative. May make on-site visits to provider offices as needed.

Wage: $16.50/hour + depending on experience

Benefits Eligible: Yes

Shift Details: Full Time; business hours

Minimum Qualifications

Two years experience in the health care insurance industry.

  • and -

Demonstrated understanding of word processing, spreadsheet and database software.

Preferred Qualifications

Experience using the Facets program.

  • and -

Basic understanding of ICD9, CPT, and HCPC coding.

  • and -

Demonstrated excellent interpersonal, oral and written communication skills.

  • and -

Ability to communicate sensitive information to customers.

  • and -

Demonstrates excellent customer service skills.

  • and -

Strong organizational skills, attention to detail and time and work load management skills.

  • and -

Sound judgment and decision-making.

  • and -

Demonstrated willingness and initiative to assist in any way necessary to achieve department objectives and has the ability to work with minimal supervision.

Physical Requirements:

SH only

Manual dexterity, seeing, hearing, speaking.

Location:

Valley Center Tower

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

Being a part of Intermountain Healthcare means joining a world-class team of over 38,000 employees and caregivers while embarking on a career filled with opportunities, strength, innovation, and fulfillment. Our mission is: Helping people live the healthiest lives possible.

Our patients deserve the best in healthcare, and we deliver.

To find out more about us, head to our career site here (https://intermountainhealthcare.org/careers/?utm_source=Workday&utm_medium=Redirect&utm_campaign=CareerHome_workday) .

ADA Statement:

Intermountain Healthcare strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email recruitment@imail.org . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Equal Opportunity Employer

Intermountain Healthcare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status. Women, minorities, individuals with disabilities, and veterans are encouraged to apply.

Thanks for your interest in continuing your career with our team!

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