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Emerson Service Resident Engineer in Munster, Ireland

Service Resident Engineer

Requisition ID : ( 21017221 )

Primary Location : Ireland-Leinster-Dublin

Other Locations : Ireland-Munster-Cork

Job Function : Manufacturing & Operations

Job Posting Date : Nov 25, 2021, 8:35:30 AM

If you are a professional Service Resident Automation Engineer looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based in Dublin, you will be involved in sustaining activities within the Automation department at Industrial process plants.

The successful candidate will provide engineering sustaining support for Emerson products and services, mainly DeltaV and some third-party equipment, in a GMP environment, including, automation systems hardware, automation change, optimization of systems, maintenance services, commissioning, start-up, faultfinding and problem resolution, and execution of service projects.

Perform as a focal point for customer technical support on Long Term Service contracts, fault finding and root cause analysis of technical solutions. Advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.

Roles and Responsibilities:

  • Perform maintenance tasks in accordance with customer requirements using Emerson software tools and equipment.

  • Provide recommendations to the customer on product or solutions, improvements, and system health checks.

  • Act as primary focal point to the customer for system support for all manufacturing automation systems, delivering customer satisfaction with every interaction.

  • Solve PAS/MES/OEM PLC software applications and hardware issues. (Training to be provided)

  • Responsible for Quality compliance tor sustaining activities, meeting GMP, customer and Emerson requirements.

  • Implement design changes to PAS/MES/OEM PLC systems in compliance with customer validation and quality control requirements.

  • Interpret technical user requirements relating to software and ensure that the delivered software solution meets user requirements.

  • Provide resolution to complex technical issues and resolve Customer disruptive events, where appropriate coordinating with Emerson Guardian support and Product Engineering.

  • Provide technical expertise for products and services to support customers and Emerson teams.

  • Provide on-site on the job customer instruction in the application, maintenance, and operation of Emerson Process Management products.

  • Contribute to continuous improvement and knowledge management development.

  • Be available as required to work on shift and support on-call and emergency call outs.

  • Complete other relevant tasks as requested

Qualifications and Experience:

  • Level 6 qualification in an Engineering field (control engineering, computer science, or process Engineering etc.) or equivalent industrial experience.

  • Knowledge of Process Systems and Solutions products and GMP, ACCOA (i.e. GDP).

  • Knowledge and experience of automation / IT and control systems in process industries, typically with a min of 3 years’ experience.

  • Experience working across a broad range of automation platforms or IT Support, is an advantage.

  • Good verbal and written communication skills.

  • Driver’s License crucial.

  • Proficient in English

Work Environment:

  • This role is focused on products and services at industrial process plants. Frequent travel and work at customer sites is required with occasional international travel as required.

  • Training will be provided, the need for learning will be constant.

  • Alignment to key Values – Integrity, customer focus, collaboration, innovation, Safety & Quality.

  • A combination of working from the office, from home and from customer sites.

Who you are:

You are passionate about making an impact and always act with integrity. You continuously push yourself to achieve new goals and are not afraid to question the status quo by proposing creative solutions to problems.

Our Offer to You

By joining Emerson Ireland as a Service Resident Engineer, you will be working at the heart of our business. This means that the skills and business insight gained can serve as an invaluable foundation toward developing your career within our global organization. We offer plentiful opportunities for advancement and support this through our formal personal development planning process.

Our on-boarding program uses a blended learning approach to get you up and running as quickly as possible. You benefit from Emerson certified trainers with extensive knowledge of our customers, products and applications.

About Emerson

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

We encourage and support several Employee-led Resources Groups that promote a diverse and inclusive workplace, among them Women Impact Network, LGBTQ A and Somos

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.

Learn more about this here:

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Req ID: 21017221