Citigroup E-Chat officer in Mumbai, India
Take complete ownership of customer queries on bank’s Chat platform
Ensure customer Service distinction from
Delivering high quality service
Focus on NIL customer defects (100% adherence to product, policy and process)
Highlight problem incidence and recommend process improvement for CitiPhone platform
Officer with excellent process knowledge on Card, Bank, Asses and NR
Excellent written communication
Exceptional comprehending skill and relationship building
Enthusiastic and self-motivated and passion for servicing customers
Effective and accurate decision making
Ability to work in Dynamic environment
Team player with a positive attitude
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - IN
Time Type :
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Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.