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Citigroup E-Chat officer in Mumbai, India

Job Profile:

Take complete ownership of customer queries on bank’s Chat platform

  • Ensure customer Service distinction from

  • Delivering high quality service

  • Focus on NIL customer defects (100% adherence to product, policy and process)

  • Highlight problem incidence and recommend process improvement for CitiPhone platform

Requirement:

  • Officer with excellent process knowledge on Card, Bank, Asses and NR

  • Excellent written communication

  • Exceptional comprehending skill and relationship building

  • Enthusiastic and self-motivated and passion for servicing customers

  • Effective and accurate decision making

  • Ability to work in Dynamic environment

  • Team player with a positive attitude


Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - IN


Time Type :


Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE at https://www.citigroup.com/citi/accessibility.html .

To view the "EEO is the Law" poster CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf . To view the EEO is the Law Supplement CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf .

To view the EEO Policy Statement CLICK HERE at http://citi.com/citi/diversity/assets/pdf/eeoaapolicy.pdf .

To view the Pay Transparency Posting CLICK HERE at https://www.dol.gov/ofccp/pdf/pay-transp_unformattedESQA508c.pdf .

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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