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Microsoft Corporation Support Go-to-Market & Partner Engagement Mgr, Customer Experience & Success in Mountain View, California

Are you passionate about engaging with partners all over the world and enhancing the value they bring to Microsoft’s commercial cloud? Do you have a strong acumen in driving B2B execution programs? Would you be excited to help completely help reinvent the ways Microsoft engages with partners to drive cloud success with customers? Then, this role may be ideal for you!

Customer Experience & Success – enabling every company to be a digital business.

The Customer Experience & Success (CE&S) group at Microsoft is at the core of delivering a connected customer experience to our diverse set of customers across all products, segments, and geos. We are driven by our desire to create customer value by accelerating consumption and usage, while delivering an easy and connected end-to-end experience. We build trust through customer centricity and technical credibility, while maintaining a strong culture though our commitment to diversity & inclusion.

The Partner Support team empowers our partner community to deliver world-class support in the explosively growing Microsoft cloud. We amplify partners’ ability to serve customers on the Microsoft workloads that they sell, manage, or integrate, and to accelerate partner solutions to address service blockers.

Support Go-to-Market & Partner Engagement Mgr

You will work as part of the partner offers and Customer Success teams at corporate, but also spend much of your time engaged with the Microsoft global field and with your counterparts in the One Commercial Partner organization.

Perhaps most exciting, you will be the end-to-end owner of messaging to our field and to the partner community, right as we launch a new, transformative experience in how we enable partner-led support.

If you are the successful candidate, you will be passionate about the large opportunity that the cloud space presents, with a track record of success in delivering products and services for the high-tech industry. You are a strong leader who can prioritize well, communicate clearly, and drive a high level of focus and excellence with a talented and passionate team.

Responsibilities

In this role you will influence the go to market planning for partner support offerings:

  • Define and execute go-to-market plans and enablement for our partner offers.

  • Develop campaigns to create awareness and increase offering adoption.

  • Create and execute partner-centric readiness programs to ensure successful landing and adoption of new offerings.

  • Define metrics, establish goals, measure progress, and quantify results, using a data-driven approach.

  • Coordinate and align with the overall Microsoft One Commercial Partner strategy and programs.

  • Be an internal evangelist, ensuring buy-in at appropriate levels.

  • Help define how we land emergent efforts to entirely rewrite the rulebook on how we support our partner ecosystem.

Depending on your skillset, you may also help drive market research to determine how we can better compete against rival clouds and to rework our offerings.

Qualifications

Skills/Abilities:

  • A background in B2B marketing, International Business, Marketing Communications or Product Management

  • Knowledge and proven experience in the partner space for a commercial software company

  • Strong organizational, planning, and analytical skills

  • Strong public speaking and written communication skills, including high proficiency in PowerPoint.

  • Business knowledge of commercial software and cloud computing industry trends and business practices.

  • Ability to analyze and interpret business performance measures.

  • Proven collaboration skills and ability to influence without authority across international boundaries.

  • Ability to track and land fiscal objectives according to plan.

  • Proven ability to develop delivery plans and oversee their execution.

Requirements include:

  • A bachelor’s degree in marketing, technology, or another relevant field, an MBA is a plus.

  • Six or more years managing complex go-to-market programs in a Business to Business setting for a technology company.

  • Knowledge of core MS technology, product, and technical strategies, directly or from a competitive point of view

  • Knowledge of the Microsoft Partner Network program is a plus.

  • Experience with partner support is a plus.

Location/Travel: You may be based anywhere in the U.S., with a preference for the Redmond, WA area. You can expect travel, less than 25%, contingent upon Covid-19 restrictions.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration , plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

#bizops

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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