ChannelAdvisor Corporation Manager, Client Services - Digital Marketing in Morrisville, North Carolina
Inside every company, behind every brand—while business success is often measured in profit, it has always been powered by people.
At ChannelAdvisor we firmly believe people are the heart of any organization—including our own. That’s why a career at ChannelAdvisor provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside & out.
This Manager of Client Services role leads our North America (NA) Digital Marketing team, composed of Client Strategy Managers and Client Service Specialists.The Manager of Client Services is responsible for delivering a consistently high level of service to our Digital Marketing clients. In this role, the Manager will develop and align strategies and drive execution while helping our clients to meet their goals. This position reports to the Senior Director, Managed Services and is a key role in our Global Services organization.
Deliver on strategic and execution responsibilities in a skillful and professional manner, while building a strong delivery team to achieve customer growth targets and to ensure consistency across teams
Identify and launch new service offerings for digital advertising
Collaborate across Managed Services and with Sales, Global Support, Product Development and other functional teams to implement client solutions
Ensuring service delivery meets high quality standards of all client relationships for NA based upon defined KPI’s
Provides tools and structure, direction, and training to the team on processes including forecasting, Salesforce usage, campaigns, etc.
Prepare and provide client presentations and support the team in client engagements
Responsible for data analysis and reporting to senior leadership
Responsible for collaborating with global colleagues
Responsible for hiring, coaching, and building a team with top talent to support our clients’ goals
Maintain a close relationship with key accounts and ensure customer satisfaction. This will be achieved through regular and consistent communication, and proactive on-site visits and/or virtual check-ins
Effective communicator to senior management audiences, both internally and externally
If you are someone who appreciates a corporate culture of: Teamwork, Innovation, Meaningful Challenges, and a People First attitude, then you may share our values of: Passion, Curiosity, Collaboration, Persistence, Accountability and Integrity.
Candidates should possess:
BS or BA degree required
A minimum of 3 years in a digital marketing people management role, or 5+ years of experience leading customer service or digital marketing teams
A strong customer service orientation with deep experience in digital marketing
Ability to develop and maintain long-term customer relationships
Strong business acumen and a track record of delivering customer results
Proven ability to develop strategies and measure results
Experience managing a high performance team in a dynamic, growing company
Experience leading change management initiatives
Experience managing partners and developing relationships
Demonstrated ability to influence decision makers through experience working with large and small brands and/or retailers or through agency work
Proficiency with understanding and interpreting data and in creating relevant recommendations
Proficiency using Excel, flat file, and MS Office applications
Previous experience in at least one segment of online shopping/marketing channels, such as Paid Search and Shopping, Social Media or Retail Media is a plus. (Preferred)
Google Ads or Google Analytics certification is a plus. (Preferred)
What to Expect:The ChannelAdvisor Experience
Beyond the Benefits
We take a people-first approach to caring for our ChannelAdvisors. Generous paid time off, programs for new parents, flexible work schedules, and competitive health care programs. We work hard at ChannelAdvisor, so we give you the time to recharge and help your work fit your life.
Compassion and Community
We also care about our communities. ChannelAdvisor is proud to offer ongoing volunteer and community engagement programs. Such as A Day to Give Back, a program where ChannelAdvisors use one day each year to volunteer in their own community.
People are the best investment we make at ChannelAdvisor. We help you grow. Our offerings are designed to help you build the skills & connections you need to move forward in your career & commerce.
Street: 3025 Carrington Mill Blvd