Freedom Mortgage Senior Business Analyst in Moorestown, New Jersey
Senior Business Analyst
Functional Area:Information Technology
Employment Type:Not Indicated
Department:IT Back Office Products
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The Senior Business Analyst formulates and defines process and reporting scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. Provides analysis of business and user needs, documents requirements, and revises existing logic as necessary. Participates in process and systems analysis and considers the business implications of the application of technology to the current business environment.
Essential Job Functions:
Defines and documents customer business functions and processes.
Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access
Acts as a liaison between departmental end-users, technical resources (architects, data analysts, developers, operation specialists), consultants and others in the analysis, design, configuration, testing and maintenance of systems to ensure optimal operational performance
Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.
Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.
Conducts change impact analysis to assess the potential implications of changes and documents business rules, functions and requirements.
Participates in QA and user acceptance testing and testing of new system functionality.
Obtains detailed, in-depth and expert knowledge of the assigned business processes and creates requirement documents for development and testing.
Consistently challenges the IT and business teams to improve all aspects of their processes.
Other Related Duties:
This position has no direct supervisory responsibilities.
Education and/or Experience:
Bachelors Degree from a Four (4) year College/University or equivalent experience
5+ years of diverse financial services / mortgage banking experience preferred
Experience with Agile Software Development Lifecycle (SDLC) methodologies, particularly documentation of Use Cases is preferred.
Business analysis skills are required.
Ability to interface with all levels of the business to define business and functional requirements.
Support business and technical teams, including requirements gathering and project management for new development and integration projects with little or no direction.
Strong communication skills are required.
Proficiency with Microsoft Office tools.
Ability to read and interpret documents such as policy and procedure manuals, safety rules, operating and maintenance instructions. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
Ability to solve practical problems and solve a variety of concrete variables in situations where only limited standardizations exists. Ability to intemperate a variety of instructions furnished in written, oral, diagram, or schedule form.
Customer Service Relationships:
Assesses and diffuses problem situations and requires influencing others to reach consensus. Requires tact and diplomacy to handle difficult customer relationships. Explores alternatives and creative solutions to meeting the needs of customers.
Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents.
Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.
This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing.
Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry’s largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm.
Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA.
If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further.
Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767
Equal Opportunity Employer- Minorities/Females/Disabled/Veterans