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Kelly Services Technical Support Representative in Montgomery, Alabama

Job Description

Are You Looking for What-s Next in Your Career?

New Job

New Beginning

New You

Our Technical Support advisors provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment.

What Your Virtual Work Environment Looks Like

A private workspace with locked door in your permanent residence

Quite environment free of background noise and interruptions

A secure workspace free from cell phones/video devices

Arrangements for dependent care and other obligations

What You-ll Love About Us

Paid training at $13.50

Increase of $1.00 after 90 days

Advisor earning potential up to $17/hour

More family, less traffic

99% of promotions from within with explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training

What You-ll Do Every Day

You-ll interact with customers troubleshooting and resolving technology inquiries and challenges like these:

Resolving username and password difficulties

Troubleshooting email issues

Navigating customers through various apps

Data sharing & synchronization troubleshooting

Verifying proper hardware and software configuration and set up

Diagnosing and resolving issues including: internet connectivity, email, application downloads, and more

Requirements

What We-ll Love About You

Exemplary attendance and punctuality

Eagerness to work a 2nd shift, full-time schedule 38+ hour/week

You want a long-term career with growth

Openness to feedback and willingness to improve

Speedy responses and ability to multitask

Familiarity with iOS and/or MacOS, or comparable technology

Ability to go with the flow

Great communication skills

You-re at your best when it matters most

What You-ll Need

High School Diploma or GED

18 years or older

Minimum 6 months of customer service experience

Legal authorization to work in the US

High speed internet service

Why KellyConnect ® ?

Interested in contact center opportunities that offer freedom and flexibility, and truly value your skills? We thought so. We’re Kelly® Contact Center—and wherever life takes you, we have great opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity Equal Employment Opportunity is The Law.

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