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Corra Account Director in Montclair, New Jersey

Corra is the global digital agency that lifestyle brands trust to accelerate their growth. Working at the intersection of commerce technology and customer experience strategy, we are known for our unmatched ability to deliver comprehensive digital solutions to leading B2C and B2B retailers.

Over the past 15+ years, we have helped merchants enable and scale their commerce vision, channeling our expertise and passion in the Magento Commerce, Adobe Experience Cloud, SAP Commerce Cloud, and Shopify Plus platforms along with many vetted technology partners.

Winner of multiple Best Places to Work awards, we offer exciting and challenging projects with industry leading companies, competitive health benefits, flexible work arrangements, ongoing career development, company outings and tons of other bonuses.

As an Account Director, you will focus on ensuring client success, retention and growth, while constantly looking for opportunities to broaden client relationships. An Account Director?s client portfolio is made up of our Enterprise and Professional accounts.

THE IDEAL CANDIDATE IS

  • A strategic problem solver and negotiator who understands clients? needs and always figures out a way to make it work. You think creatively to relieve pain points and circumvent obstacles to hit goals.

  • A confident communicator who understands how to effectively tailor messaging and articulate value, be it in person, on the phone, or over email. You have an affinity for navigating difficult conversations and can hold your ground in negotiations.

  • A results driven and a tenacious go-getter who?s excited by new challenges and stays positive in the face of adversity. You expect yourself to hit - if not exceed - your goals and know how to make it happen.

  • A sales minded professional with an aptitude for building long-term relationships. You?re always looking for ways to optimize.

RESPONSIBILITIES

  • Work with clients to align on desired outcomes and set mutual goals and objectives while articulating internally how client needs translate to the annual strategy.

  • Build strong client relationships at the executive level ? partnering and advocating for them internally

  • Build relationship to the degree of a trusted advisor with client

  • Manage client escalations and conflict resolution

  • Discover, cultivate and close new business opportunities within existing accounts

  • Consult with Clients on their Roadmaps and serve as advisory on data insights and trends that would help foster growth with their online business.

  • Create, execute and adapt proactive client strategy to achieve goals and maintain Strategic Account Plans.

  • Lead Executive Business Reviews with Clients

  • Develop a pipeline, forecast outcomes and provide regular internal updates in Weekly Scorecard Reviews.

  • Consistently meet and exceed quarterly and annual sales quotas

  • Works closely with Delivery teams and is in close collaboration with Project Management Office for projects and managed services engagements to ensure success and client satisfaction.

REQUIREMENTS

  • 7+ plus years of experience working at an ecommerce agency, digital experience agency, or client side with lifestyle brands in a client-facing role

  • Proven success renewing and upselling business in a client focused role

  • Aptitude and eagerness to form senior level relationships across client organizations

  • Must have a strong business acumen and an understanding of the ecommerce market to be able to consult clients on business level

  • Understand essential dynamics, strategies and drivers of a client's business and is motivated by driving excellent results, time and time again.

  • Must have outstanding communication skills ? written, verbal and listening ? and be comfortable in facilitating discussions, conflict resolution, communicating insights and presenting to internal and client stakeholders

  • Excellent at relationship building and interpersonal skills

  • Ability to work effectively with cross-functional teams and all levels of management (internally and externally)

  • Enjoy working in a fast-paced environment and adaptable to changes

  • Previous experience with Clients on Magento or Shopify Plus preferred.

  • Experience with Agile Delivery a plus.

  • Some travel is required for onsite visits with clients

Corra provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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