Element Fleet Management Telematics Client Services Specialist in Mississauga, Ontario
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
We are looking for a Telematics Client Services Specialist who will play a critical part in engineering top-notch products and services in a unique industry and at a rapidly growing organization.
A critical thinker with consultative skills?
A customer service professional with superior organizational skills, the ability to handle multiple tasks and priorities, and meet deadlines?
As the Telematics Client Services Specialist, you are responsible for providing professional relationship management to clients in support of the Element Telematics product.
A Day in the Life
Provide client account support and consultation to assigned accounts to ensure the client is receiving the greatest value from our service based on client strategy and contractual commitments.
Work/coordinate though the appropriate channels (Partners, Suppliers, Vendors) to facilitate the successful ordering and installation of new Telematics devices.
Maintain client’s database in conjunction with the client and internal account team for maximum service value.
Work through the appropriate channels to provide product warranty support in conjunction with Element teams and external vendors.
Manage and implement telematics device deactivations and firmware updates.
Ensure billing accuracy by monitoring and auditing client billing activity.
Represent Telematics as SME as part of core onboarding team and conduct proactive meetings with customer (Weekly or Monthly) (May be a joint call with FPS) based on level of service.
Provide training to external clients (Platform Training) for maximum service value.
AA Degree in Business, BS/BA preferred
3 – 5 years account management, client management, or vendor management experience
Strong MS Excel skills
Training and public speaking experience preferred
Excellent verbal and written communication skills
What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
• Flexible work environments
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to email@example.com or call (800) 665-9744.
Read more about our Culture (https://www.elementfleet.com/about-us/careers/our-culture) .
Learn about the Technology (https://www.elementfleet.com/fleet-services/fleet-management-technology) and Fleet Services (https://www.elementfleet.com/fleet-services) we offer our clients.
Element Fleet Management is the global leader in the fleet management industry, providing a full suite of customized services and consulting for our clients with commercial vehicle fleets. We offer our clients everything from streamlined vehicle purchasing and technology solutions to personalized driver safety resources. We simplify fleet management so that our clients are free to achieve their business goals, knowing that their vehicles are in good hands.