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BD (Becton, Dickinson and Company) Bilingual Project Manager in Mississauga, Canada

Job Description Summary

Job Description

The BD Dispensing Implementation Department manages plans and coordinates the implementation of the Medication Management Solutions. Matrixed teams are assigned to customer projects and accounts based on project scope and regional / national organizational structures. The BD project team partners with the customer project team to deliver the goal of an on-time successful system implementation. Activities include; pre sales scope planning, implementation project management, product implementation, workflow and system design, configuration tasks, integration engineering functions, customer relationship and partnering and account management activities. In addition to customer-facing responsibilities, this department is also responsible for many backend business functions including revenue forecasting and recognition, equipment logistics (including ordering, customer confirmation and return authorizations), implementation and governance methodologies, solution design best practices and quality system requirements.

Project Management is responsible for managing all aspects of implementation and service projects for the Dispensing and Infusion organization. The Project Manager collaborates with customers and leads Implementation Project Teams on planning, scheduling and execution of all deliverables within the scope of the project or program.

The overall responsibilities of the implementation project manager include:

  • Lead, facilitate, coordinate, and track day-to- day activities required to ensure the project is completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, established processes, and/or the standard terms and conditions of the contract

  • Creation and use of project plans for assigned projects, which include clear milestones and assignment of project task responsibilities

  • Successfully manage the scope of the project, including customer priorities

  • Demonstrate a proactive approach to identify risks to project success; develop effective action plans for resolution

  • Appropriately manage / escalate project issues or risks

  • Managing customer expectations of product and services

  • Providing leadership and direction for customers and BD project team

  • Demonstrate effective French and English communication skills, verbal and written, with customers, project teams and leadership

  • Ensuring customer satisfaction

  • Demonstrated ability of leading project teams and act as an effective team leader for all matrixed staff

  • Accurately forecasting current and future quarter revenue for each assigned projects

  • Use of all governance tools (scope document, project status reports, risk and change logs, tollgates, etc.), for all assigned projects, to effectively manage all projects

  • Provides constructive performance appraisal input through peer review process

Skills, Duties and Tasks particular to the job:

  • Demonstrates knowledge of industry-recognized project management methodologies

  • Demonstrates an understanding of Implementation project governance expectations (scope management, tollgate, and risk & change management processes)

  • Has responsibility of orders, small or medium sized projects or teams

  • Project scope requires minimal impact to customer workflow (single site)

  • Responsible for maintaining project schedule and timeline

  • Compliant with forecasting and backlog management processes

  • Participates in pre-sale process for small or medium size projects

  • Provides coaching, mentoring, and training for project team

  • Demonstrates effective communication and engagement with customer

  • Ensures complete project closure including, customer acknowledgement, equipment reconciliation, and transition to TSC

  • Is developing the professional and soft skills necessary to be an effective project manager.

Qualifications:

  • Bachelor's degree or College Diploma required.

  • 3-5 years professional experience in a project management , clinical consultant or similar role, in the healthcare industry strongly preferred.

  • Specific knowledge of BD business highly desired.

  • Prefer experience implementing and supporting healthcare IT software solutions, experience with capital equipment model is a plus

  • Prefer knowledge of hospital systems and procedures that integrate with BD products.

  • Driving requirements dictate that the candidate possess and maintain a valid driver license and be at least 21 years old.

  • Home based position with travel. Travel may range from 25 - 75%, overnight travel. Position requires flexible working hours, including some nights and weekends. Ability to work independently from home office

  • Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis

  • Bilingual (French and English) verbal and written required

Project Managers must exhibit competency in the following set of soft skills:

  • Negotiation skills

  • Effective interpersonal skills

  • Team leadership

  • Ability to work in a matrixed environments

  • Effective, professional customer communications (both verbal and written)

  • Decision making skills

  • Building and leading effective project teams

  • Conflict resolution

Primary Work Location

CAN Mississauga - Derry Road West

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.

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