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Fairview Health Services Sr Application Analyst - Cupid in Minneapolis, Minnesota


The Sr Application Analyst - Cupid role will provide technical expertise and leadership, including configuring, documenting, testing, modifying and maintaining software applications for Epic Cupid and Epic Cupid Structured Reporting, while ensuring coordination among other Epic applications that intersect for the Heart and Vascular Service Line for optimal functioning. Apply specific applications and technology expertise to the specification and design development process. Lead the creation of system and operating documentation. Support all issues that arise within the specific application area. Job functions include configuring applications by translating the business requirements into software specifications.

Responsibilities/Job Description

  • Utilize expertise to design new and existing applications. Configure code, test and troubleshoot existing programs. Analyze end user data and business needs to assure user-orientation and optimal program/system performance.

  • Proactively initiates and participates in IT workflow definition and monitoring of processes including 1) Incident and Problem Management, 2) IT Service Request and Task Management, 3) Change Control Management and 4) IT Project Management.

  • Accurately and efficiently works to provide application workflow and functional analysis, build and configuration, unit and integrated testing, and plans for transition to application ongoing support. Understands workflows with the objective to meet business needs.

  • Effectively unit test all code and programs prior to releasing them to the quality assurance (QA) team. Resolve all unit test issues in a timely manner. Collaborate with the QA team to identify test cases and create/mine test data to enable a thorough test of all deliverables. Respond to all inquiries and issues in a timely manner as the developed code/program moves through the testing process and ultimately into production. Provide implementation/production support as required.

  • Evaluate and understand dependencies between applications to understand if making a change in one application would have a negative impact in another application. Use knowledge of assigned application(s) to help resolve issues and drive optimal business solutions.

  • Maintain up-to-date application knowledge and understanding of how the business uses the applications in their workflows. Partner with the business to gather requirements and goals to drive optimal solutions.

  • Evaluate, troubleshoot and lead root-cause analysis for production issues and system failures; determine corrective action and improvements to prevent recurrence. Provide implementation/production support as required.

  • Proactively provide subject matter expertise regarding assigned application(s) to other members of the technology and business teams to ensure quality and minimize impact on other applications and business processes.

  • Coach and mentor staff regarding technology, methodologies and standards. Proactively share knowledge and collaborate with IT teams to ensure quick and effective responses to customer needs. Maintain up-to-date business domain knowledge and technical skills in software development technologies and methodologies.

  • Pro-actively participates in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes.

  • Provides ongoing operational system support and resolves escalated issues. Interacts with vendors on problem determination, resolution, issue tracking, upgrades and fixes.

  • Participates in after-hours support as determined by IT Leadership

  • Patient Centered: Provide services centered on the needs and safety of our patients and families.




  • Bachelor’s degree or combination of education and related work experience


  • 5+ years of IT application experience

  • 3 years experience in requirements gathering/documentation, design, build, test, communication and implementation of Cupid and Cupid Structured Reporting

  • 3 years experience working direction with Heart and Vascular Service Line to define and plan Cupid roadmap, including coordination with Radiant and OpTime applications to ensure alignment

  • Strong understanding of the Software Development Life-Cycle (SDLC).

  • Demonstrated analytical critical thinking skills for process development or problem resolution.

  • Demonstrated working knowledge and expertise of healthcare processes and application system coordination.

  • Demonstrated knowledge of database structure and working practice of reporting techniques and tools.


  • Cupid Certification

  • Cupid Structured Reporting Certification



  • Bachelor’s degree in IT field


  • 5 years experience in requirements gathering/documentation, design, build, test, communication and implementation of Cupid and Cupid Structured Reporting

  • 3 years experience providing coaching and direction to Cupid analysts

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Fairview Health Services ( is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/Disabled All qualified applicants will receive consideration without regard to any lawfully protected status.

Job Locations US-MN-Minneapolis

Requisition Post Information* : Posted Date 1 week ago (1/13/2021 12:54 PM)

Requisition ID 2021-66946

Profession Non-Clinical Professional

Speciality Information Technology

Location Fairview offices at 2101 Kennedy

Shift day

Hours per 2 weeks 80

Department Heart Vascular Service