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Evolution1 - a WEX Company Participant Services Specialist, Work From Home in Minneapolis, Minnesota

The Participant Services Specialist is responsible to answer all participant questions in regard to administered benefits with accuracy and high quality customer service. Essential Duties: Must adhere to security policies Responsible for assisting participants by answering questions, solving problems, and educating Receives incoming customer calls, responds to customer email and chat inquiries in a timely manner and assists customers that visit our facility Handles all inquiries professionally and with accuracy Promotes a favorable image of WEX through positive interactions with customers Researches all inquiries utilizing resources available Understands and applies confidentiality guidelines Meets monthly customer service statistical goals and quality standards within 90 days of the representative's hire date 95% average quality scores 82% schedule adherence Participates in initial and continuous departmental training Has advanced knowledge of all products WEX Health offers within 1 year of the representative's hire date Understands and follows regulations that pertain to those plans Processes incoming requests in a timely manner following customer service standards while staying within the turnaround time Ability to learn, develop and excel in a virtual environment Comfortable learning and using digital tools and systems Self-motivated Ability to work independently Follows attendance and punctuality standards Demonstrates the WEX Core Values daily Must adhere to security statements. General Duties: All other duties as assigned Position Requirements: Availability to high speed internet Must have a private work space Equal Opportunity Employer/Vets/Disability Equal Opportunity Employer/Vets/Disability