Sun Country Airlines MSP Customer Service Supervisor - Part Time in Minneapolis, Minnesota
Tracking Code 480-362 Job Description We affordably connect guests to their favorite people, places and memories, and we do it by cultivating a culture that encourages our team to pursue their passions in the air and on the ground allowing you to Fly at the Speed of Life. We take pride in our company, culture, and comradery, and would love to have you join us. Job Summary The MSP Customer Service Supervisor (Part Time) position is responsible for overseeing the work all the customer service positions at Terminal 2. The MSP Customer Service Supervisor (Part Time) will be responsible for directing the safe, compliant, and efficient delivery of customer service functions. *This position is part-time with variable hours. Hours scheduled may be between 5 30 hours per week, depending on business needs. Essential Functions Supervise all functions of the airline customer service including, Ticket Counter, Gate, Passenger Assistance, and Baggage Supervise, plan, and assign the daily operation of the customer service team Complete shift reports and sign timecards Ensure that customer service personnel adhere to established company and federal safety regulations Prepare incident reports as needed for violations of company policy Assist in the customer service areas as needed Conduct shift briefings to ensure staff is organized and informed Promptly handle all customer service complaints with a focus on positive resolution Ensure accuracy of all weight and balance requirement Follow safety regulations, which include the proper use of jet bridge equipment and wearing safety PPE Any other duties assigned by management Required Skills Proficient in Microsoft Office Effective communication skills, both written and verbal Ability to work efficiently under time constraints Ability to work a flexible schedule including nights, weekends, and holidays Preferred Skills Previous supervisory experience Required Experience Previous Airline customer service experience Additional Notes Must be able to obtain a valid MSP SIDA badge and Customs Seal. It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sun Country Airlines is an E-Verify Employer. We participate in the web-based system that allows the company to verify the identity and employment eligibility of newly hired employees by electronically matching information provided by employees on the Form I-9, Employment Eligibility Verification, against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). Sun Country Airlines is a Zero Tolerance Drug-Free Workplace for all Safety-Sensitive functions.  A safety-sensitive function, as described in 14 CFR part 120, 120.105 and 120.215, includes a flight crewmember, flight attendant, flight instructor, aircraft dispatcher, aircraft maintenance or preventive maintenance, ground security coordinator, aviation screener, air traffic controller, and operations control specialist. I understand and acknowledge that I will be required to undergo a DOT/FAA pre-employment drug test for the following prohibited drug (as defined in 49 CFR 40.85) prior to being hired or transferred into a Department of Transportation (DOT) safety-sensitive position as defined in 14 CFR part 120: All prospective employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP).