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Walser Automotive Group IT Services Support Technician in Minneapolis, Minnesota

Walser’s IT Help Desk works within our centralized IT Department and supports all 26 dealerships, as well as our Collision and Glass centers and affiliate businesses. You will work in a fast-paced environment and be an immediate asset in assisting any Walser employer reaching out with a technology-related question or concern. Everything from password resets to diagnosing a software issue: that’s your priority! What You’ll Do * Information Technology Services * Provide support via walk-ups, ticket system, and phone  * Create, Monitor, and Work ALL Tier issues, as assigned  * Diagnose hardware and software issues  * Advise user on appropriate actions, as needed  * Follow policy and procedure to resolve issues  * Route issues and Provide Support to other IT Services team members, as needed  * Stay current with system and application information, changes and updates   * Site Management * Endpoint Deployment, Management, and Maintenance  * Inspection and Maintenance of Site infrastructure and tools  * Site contact for infrastructure projects and deployment  * Train Site personnel on policy and procedure  * Create knowledge base documentation for new policies and procedures, while maintaining existing knowledge base items  * On-Call Rotation * All other duties, tasks and/or projects as assigned  What You'll Get in Return * Full Benefits Package* Medical * Dental * Vision * 401k with Company Match * Paid Parental Leave * Progressive PTO Package * The opportunity to volunteer through the Walser Foundation What You’ll Bring * 4 years of experience in desktop support environment  * Remote / Field work experience  * Certifications recommended (Microsoft / Cisco)  * 2 or 4-year Degree in a computer related discipline recommended  * Windows 7 / 10 experience required  * Active Directory and Exchange mailbox management required  * Windows Server knowledge required  * Must be able to manage changing priorities and the ability to handle several simple tasks simultaneously  * Must be organized and possess technical written and verbal communication skills  * Must have exceptional customer service skills, personality, a service mindset, and strong problem-solving skills.  * Works well with minimal direction, takes proactive measures as required  * Able to interact and work with others as part of a team and understand how his/her work supports the team’s goals  * Must have a valid driver’s license with an acceptable driving record  We proudly operate on a set of Core Values which drive our decisions and actions on a daily basis. They are: * Do The Right Thing – Nothing is worth compromising a relationship * Lead By Example – Be willing to help no matter how difficult the challenge * Display Positive Energy – A good attitude is highly contagious * Be Open Minded – The only thing that is constant is change Be You. Be Us. Be Walser. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.