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U.S. Bank Digital Platform Specialist in Minneapolis, Minnesota

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Support the sales of business products to existing and prospective customers who apply on our digital platforms. This role, which is located in a centralized contact center, has a primary function to proactively support clients who have applied for lending products online. Role will support clients via phone calls and email interactions. Will discuss a wide range of topics regarding products and application process using communication skills that exceed the customer's expectations. Interfaces with sales and underwriting staff to ensure client needs are responded to in a timely manner. May assist customer-facing units during times of peak volume to ensure a commitment to quality customer experiences.

Basic Qualifications

  • High school diploma or equivalent

  • Four or more years of sales experience

Preferred Skills/Experience

  • Extensive knowledge of retail financial products and services, rates, terms, fees and regulations

  • Strong verbal communication skills

  • Strong written communication skills

  • Effective problem solving

  • Proficient PC and keyboard skills

  • Thorough knowledge of systems and procedures

  • Proven commitment to high quality customer service

  • Good time management skills

  • Ability to identify and resolve/escalate problems

  • Excellent telephone and interpersonal skills

Benefits:

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://www.usbank.com/careers/verification-of-eligibility-for-employment.html) .

Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.

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