KOHLER CO French Speaking- Associate Customer Serv in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: French Speaking- Associate Customer Service Representative Location: Milwaukee, WI Also open to the desired candidate being located in any of the following cities: Kohler, WI; Green Bay, WI; Madison, WI. Opportunity KOHLER Co. Kitchen and Bath products division is very excited to expand our Customer Service team. We will give you all the training and development you need to succeed from the safety of your own home during this uncertain time. We invite you to apply today to join our team, with the possibility of working from home long-term. As an Associate Customer Service Representative, you will have the rewarding opportunity to assist customers with faucet and fixtures warranty claims, product installation and troubleshooting, pre-sale questions and order placement. Your goal as an Associate Customer Service Representative is to deliver world-class service. You will spend a large portion of your day in phone conversations with residential and commercial customers, wholesalers, installers, and plumbers. How You Will Make An Impact * Effectively and empathetically assist customers over the phone. * Listen, assess, and resolve client needs. * Solve complex problems by identifying the root cause of issues and providing feedback. * Show patience and kindness to de-escalate concerned callers. * Work with a team in a diverse, professional call center environment. Our Customer Service Representatives * Are excited to learn new things. * Can actively listen and recognize the needs of clients. * Can overcome challenges while remaining calm and patient. * Willingly accept coaching and feedback. * Are flexible and able to adapt based on business priorities and changing needs. * Are dependable and pride themselves on being present and punctual each day. * Receive Medical benefits, prorated paid vacation, and paid holidays after 30 days. * Growth potential within the team and cross functional. Skills/Requirements * High school diploma or GED required. * Prior contact center experience is a plus but not required. * Ability to speak French fluently. * Must be able to complete a 40 hour per week paid 35-day virtual intensive training program; training covers multiple computer systems, product repair training and installation, department processes and more. * Experience using Microsoft Office. * Technical proficiency: ability to navigate and manage multiple computer windows and software systems: Customer relationship management, order management and us.kohler.com website. * Ability to read, analyze, and interpret documents and detailed correspondence. * Professional and courteous communication skills. Work from home requirements: Equipment provided! * The applicant will secure and be responsible for paying their own internet expenses and must have a Hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service. * Wired Ethernet connection that meets upload and download speed requirements as noted above. Cannot be Wi-Fi, dial up, satellite or cellular internet. * All applicants will be required to have a separate confidential and distraction free workspace with no background noises. * Freedom from other responsibilities you must be focused on delivering a world class service experience. * Applicants will be required to work during their assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. Break and lunch times will be scheduled. * Part-time hours are 34-36 hours/week after training, more will be required during peak season. * Remote start due to current COVID-19 circumstances, however, must be willing and able to commute to the office daily if position returns onsite. Why Work at Kohler Co.? Kohler Co.'s mission is to contribute to a higher level of gracious living for To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjY5OTU4Ljg3NzBAa29obGVyY29tcC5hcGxpdHJhay5jb20 ***** APPLICATION INSTRUCTIONS: Apply Onli e: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjY5OTU4Ljg3NzBAa29obGVyY29tcC5hcGxpdHJhay5jb20 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.