Robert Half International End User Support in Midlothian, Virginia
Our client is a fast-growing, private company in Midlothian, VA whose world-class staff are disrupting a multi-billion dollar global industry for consumer electronics. Their founder created the company with a passion to provide leading-edge consumer electronics including power banks, desk lamps, Bluetooth speakers, headphones, and much more. Today, millions of global customers enjoy products from consumer-facing brands including: RAVPower, TaoTronics, HooToo, and VAVA. They currently sell the majority of their products through e-commerce, focusing on Amazon.com and major brick and mortar stores including Best Buy, Walmart, and more.
We are looking for a Technical Support Specialist to help provide technical support to customers on the consumer tech products, including projector, camera, headphones, etc. As a Technical Support Specialist, you’ll be the first hand to contact and interact with customers in order to help improve products and positively represent the company brand. The ideal candidate that we are looking for is someone who is highly-motivated, detail-oriented and in desire to help customers by explaining product functionality and troubleshooting technical issues.
Handle daily incoming phone calls and email
Provide technical support resolving customer inquiries
Troubleshoot and resolve technical hardware and software issues for customers
Ensure customer satisfaction by providing great customer service experiences
Work closely with the product team and developers to identify and understand the bugs.
If interested APPLY NOW!
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© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
Location: Midlothian, VA
Date Posted: May 28, 2020
Employment Type: Temporary
Job Reference: 04310-9502577855
Staffing Area: Technology u0026 IT