Eaton Corporation Lead Application Engineer – Digital Products in Miami, Florida
Eaton’s Marketing Commercial Operations Division is currently seeking a Lead Application Engineer, Digital Products to join our team. This position can be based remotely or in Arden, NC, Dallas, TX, Austin, TX, Raleigh, NC, Moon Township, PA, Menomonee Falls, WI, Minnetonka, MN, Atlanta, GA, Miami, FL, Nashville, TN, Columbus, OH, Beechwood, OH, Philadelphia, PA, New York, NY, Boston, MA, Hanover, MD. If residing outside 50 miles of posted locations, relocation assistance will be provided.
The primary function of the Application Engineer is to be a technical lead for the digital support team and the second tier of support for Eaton’s digital customers. This position provides system oriented technical support. Products include Eaton’s digital products. This position will assist customers with product selection, troubleshooting, and application assistance in addition to be an escalation point for others on the team. This position will also be responsible for developing and conducting product training.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
In this function you will:
Understand, troubleshoot, and resolve complex customer application issues.
Provide technical assistance for Eaton’s digital products
Develop, modify and troubleshoot digital products.
Support configuration requests, GUI navigation, password issues, alarm management, and basic functionality of products.
Support customer dashboard issues, network issues, firewall issues, missing reports, etc that may involve incorrect data, device responsiveness, or software problems.
Support customer OS and SQL.
Guide customers on “how to” and assist in recreating issues with test equipment.
Understand and identify issues associated with software and products to find the right support resources internally and externally to Eaton.
Manage daily phone, chat, and email activity.
Effectively communicate product value proposition and product line strategies.
Make recommendations for product enhancements.
Generate sales leads for the field sales organization.
Participate in the development and maintenance of product support resources.
Participate on teams to enhance team performance and drive process improvement.
Participate in product road mapping, strategy and planning sessions with the product lines.
Provide input in the strategic planning for the digital technical support team.
Provide input in future state technology.
Active role in developing and mentoring team members.
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
Required (Basic) Qualifications:
Bachelor’s Degree in engineering, computer science, or technical field from an accredited institution
5 years’ experience in technical support, software, or IT
Must be able to work in the United States without corporate sponsorship now and within the future
- Previous experience in software support, software sales, or network support
Ability to clearly document key learnings into Knowledgebase articles and references for internal and external consumption
Troubleshooting skills for web browsers
Know how to use development tools to determine server issues or client issues
PostgreSQL Database Intermediate
Linux OS packages, dependencies, troubleshooting
Intermediate software troubleshooting log analysis
Intermediate networking skills for troubleshooting communications, connections, architecture of software plus hardware solutions
Able to work well with people across multiple functions
Organized, detail oriented and ability to manage multiple priorities
Exceptional listening skills and self-motivation are essential
Strong analytical and problem-solving skills
Ability to make timely decisions when several alternatives are available
Customer service skills
Market and industry knowledge
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: North America – US/Puerto Rico
Organization: MCO Marketing Commercial Operations
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 10 % of the Time
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.