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Anthem, Inc. Help Desk Analyst I in Miami, Florida


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

Location: Miami, FL

Responsible for receiving all telephone or automated requests for IT assistance, ensuring that the request or problem is accurately recorded and fulfilled within established timeframes. Primary duties may include, but are not limited to:

  • Handles basic technical problems via the telephone and resolves first line customer issues. Logs and manages calls while utilizing the correct procedures.

  • Handles specialized functions including fulfillment and special projects.

  • Make appropriate and timely referrals of any requests that cannot be immediately resolved.



  • Associate's degree or recognized trade certification.

  • One to two (1-2) years of personal computers, computer networking, telecommunications, applications and/or configuration management troubleshooting experience; or any combination of education and experience, which would provide an equivalent background.

  • Excellent oral, written and interpersonal communications skills.

  • Fluency in Spanish and English.


  • Two-three (2-3) years customer service experience.

  • Understanding and use of SD tools

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.