Nutanix Associate Technical Account Manager in Mexico City, Mexico
Nutanix is a cloud computing software company that provides innovative hyper-converged infrastructure and hybrid cloud solutions for Data Center, DevOps and Desktop transformation. Founded in 2009, we have been a publicly held company since 2016. Named 2019 Gartner Magic Quadrant Leader for Hyper-Converged Systems.
Nutanix is building a new organization of Technical Account Managers (iTAMs). We are looking for iTAMS to focus on the mid-tier of accounts from amongst our largest installed based customers. You will be in charge of driving increased product adoption, and improving customer experience in your accounts. In partnership with the Account Manager and Systems Engineer, the iTAM will be an advocate and trusted advisor for Nutanix’s top customers.
Create a good understanding of the customer’s installed base in terms of licenses consumed/activated, asset refresh opportunities, capacity utilization, software versions, support tickets, features adopted etc.
Drive increased product adoption, and experience by doing the following:
Recommend use of features, use cases, and increased capacity utilization by providing insights on usage maturity, and recommending best practices
Coordinate with Support and Engineering resources to ensure critical support issues are treated with appropriate urgency and visibility
Identify training needs for the customer and help orchestrate training/boot camps for customer
Identify need to upgrade to latest software versions and support the creation of an upgrade plan for the customer
Recommend and/or perform health checks, as needed
Pull in expert Nutanix resources for conductive deeper dives with the customer. Orchestrate the breadth of breadth of Nutanix resources (Delivery/Consulting, Support, Architects) as needed
Must be able to speak Spanish language and English, as well as be aligned with the Nutanix office in Mexico City
3-5 years of work experience preferably in technical customer-facing roles (Support engineer, Systems engineer, Technical account managers)
Technically oriented with understanding of Data Center technologies
Relationship-oriented, credible with customers and sales teams
Ability to drive a consultative conversation with the customer
Excellent written, verbal, presentation, and interpersonal communication skills
BA/BS, advanced degree a plus
Founded in 2009 and headquartered in San Jose, California, Nutanix is a passionate team of 6000+ employees worldwide. Our people (we call ourselves “Nutants”) are the heartbeat of #LifeAtNutanix and one of the many things that makes Nutanix a great place to work at. We share an intellectual curiosity, a bias for action, and an obsession for our customers. We are builders and problem solvers with an entrepreneurial spirit. Above all, we celebrate what makes each of us unique.
We are humbled to be recognized as one of Bloomberg’s Top 50 Companies to Watch in 2020 and one of the Fortune 100 Best Companies to Work For® 2020.
We’re growing fast and disrupting the computing industry. Join us and make your mark.
About our business
Nutanix is a global leader in cloud software and a pioneer in hyperconverged infrastructure solutions, making computing invisible anywhere. Companies around the world use Nutanix software to leverage a single platform to manage any app, at any location, at any scale for their private, hybrid and multi-cloud environments.
We’re an equal opportunity employer
Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled.
We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment.
As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting email@example.com.