Raytheon Technologies PC Support Technician in Mexicali, Mexico
Av. Sierra San Agustin 2498, Mexicali, Baja California, 21190, Mexico
•Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
•Works primarily within the immediate work group group and occasionally with third-tier technical specialists. Requires occasional direction and supervision.
•Handles requests which first-tier technical support is unable to service via remote or desk side customer assistance.
•Ascertains from customer and/or triage documentation provided by first-tier the nature of the request and service requests leveraging knowledge, experience, and/or historical information.
•Maintains and updates records and/or tracking databases and provides status updates to customers. Interact with or route requests to third-tier technical specialists to provide resolution or root cause analysis.
•Participate in the testing and execution phases of eBusiness projects involving computing clients (e.g. PC, Unix, Workstation, Printer, Handheld, etc).
•Alerts management to patterns of incidents or requests that indicate underlying infrastructure or process problems.
•Demonstrate professionalism and good customer service skills when working with internal and external customers.Use effective listening techniques to identify customer needs and leverage appropriate communication skills or style to deliver clear messages to customers.
•Establish methods to deal with various customer behaviors.
•Applies strategies to build rapport with customers, peers and other organizational workgroups. Leverage knowledge, experience, and/or historical information in fulfilling service requests.
•Documents knowledge and solutions for peers and other work groups in order to minimize customer downtime and duplication of effort. Follow established guidelines for recording service requests, providing status updates to customers and updating appropriate informational databases.
•Computational Engineering or any other related field.
•Experience in computer peripherals and hardware Experience in windows7 or windows10.
•Experience in detection and repair of failures in computer systems hardware & Software Structured cabling experience.
•Experience maintenance and repair of HP and Label printers (zebra Intemec).
•Knowledge of CCTV systems Knowledge of Itil Career as a computer technician.
•English level - 70%
Raytheon Technologies is An Equal
Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Click on this
to read the Policy and Terms