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American National Bank of Texas Customer Care Unit Agent (Part-Time, 20 Hour/Week) in Mesquite, Texas

Guided by our values since 1875, American National Bank of Texas strives, through the power of relationships, to be the preferred bank of choice for individual and business customers in the communities that we serve. Building relationships with our customers, employees, and communities are at the core of everything we do. At ANBTX, each individual’s work truly matters in building and maintaining these relationships.

From the words of our CEO, Robert Hulsey, “We’re invested because we live in these communities, too, and we’ve built personal connections with our customers that go beyond just being their bank.”

As part of ANBTX, you will be a part of an organization that fosters financial strength and stability, encourages growth and advancement, and promotes open communication at all levels. This is why we have been voted Top 100 Best Places To Work 10 times!

ANBTX offers additional benefits like profit-sharing and an employee stock ownership plan, with annual contributions tied to profits; immediate eligibility for a 401(k) plan and match; free life insurance, long-term disability, critical illness and telemedicine benefits plus a generous tuition reimbursement and student loan payment program.

The Customer Care Unit Agent is responsible for providing a consistently positive and professional customer service experience via telephone and web delivery in a call center environment. This position assesses customer needs, provides a wide variety of banking services to customers, refers or arranges financial services to meet customers’ diverse needs, and resolves customer issues. Other responsibilities include:

  • Renders prompt and courteous customer service by providing timely and accurate information regarding Bank services or resolving problems

  • Refers and make recommendations of Bank products and services to new and existing customers

  • Keeps informed about Bank services and products in general and Bank procedures in order to effectively serve the customer

  • Performs operational procedures that are required to support the process of providing quality customer service

  • Work schedule is: 2:00 - 6:00 pm Monday thru Friday and 9:00 am - 1:00 pm on Saturdays

  • High School diploma or GED

  • General knowledge of banking operations and procedures

  • One year of banking experience and one year of call center experience

Skills:

  • Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be able to do simple math and carry out written instructions

  • Work occasionally requires more than 40 hours per week to perform the essential functions of the position

  • Lifting in an office setting may be required up to 30 lbs.

Equal Opportunity Employer

ID: 2021-3315

External Company Name: The American National Bank of Texas

External Company URL: www.anbtx.com

Street: 917 Military Parkway

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