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Banner Health Employee Relations Senior Consultant in Mesa, Arizona

Primary City/State:

Mesa, Arizona

Department Name:

Phys Develop & Experience-Corp

Work Shift:


Job Category:

Human Resources

Great careers are built at Banner Health. We understand that talented health care professionals appreciate having options. We are proud to offer our team members many career and lifestyle choices throughout our network of facilities. Apply today, this could be the perfect opportunity for you.

Join our Employee Relations team! The Employee Relations Department offers the unique opportunity to support our leaders and employees in all areas of the Banner Health system. You will be part of a diverse and dynamic team, who meet regularly to share updates and best practices.

As a Senior Employee Relations Consultant, you will have your own independent work where your perspective is valued. You will have the opportunity to draw daily from your expertise, as you consult leaders on all aspects of Employee Relations. This position is unique as you will cover Banner's physician HR space, thus will partner with physician leadership. You will also be responsible for supervising an Employee Relations Consultant on the team. Every day, you will make Banner a better place to work and a better place to receive excellent patient care!

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.


This position is a system focal point for implementing and managing employee relations programs and initiatives. Individuals in this role are considered subject matter experts in one or more areas of employment practice and serve as a primary resource to the rest of the Employee Relations Team where matters of their focal area are involved. Investigates and resolves employee relations concerns impacting the work environment. Role provides multiple facility managers and Human Resources Consultants with counsel and support in employee relations investigations to include compliance with equal employment opportunity, affirmative action, training and development, and compliance with State and the Joint Commission human resources standards.


  1. Assesses situations and environments affecting employee relations, and provides leaders, HR and ERC team members with advice and recommended courses of action based on operating guidelines, policies and applicable federal and state laws.

  2. Reviews and analyzes facility employee and operational statistics on HR compliance related concerns, complaint investigations, external charges, comply line trends, turnover, and employee engagement to identify trends, activities, and potential issues within each department.

  3. Provides timely assistance in addressing manager/employee requests or complaints, and keeps involved parties informed about status. Role requires recording and trending of data to aid in formulating conclusions.

  4. Maintains required documentation within case management system; including intake and investigative notes, supporting documents and final reports. Inputs all complaints and investigation resolution into assigned spreadsheet.

  5. Specializes in one or more areas of employment practices related to Human Resources regulations such as EEO, Affirmative Action, ADA, etc. and acts as a primary resource for staff and leaders. Acts as a primary resource for recommending investigatory plans of action; consults as a subject matter expert on issues relating to their area of expertise.

  6. Plays a key role in the following functional areas including but not limited to: investigation and documentation of Position Statements required in partnership with Legal and Regulatory in responding to external EEOC, CCRD and DOL charges brought forward by current and former employees, leaders and Providers; evaluation and assessment of ADA accommodations and placements, and complex Leave of Absence scenarios system-wide; evaluation and assessment of complicated Provider claims and investigations; development of Employee Relations specific training for leaders, Human Resources staff and employees to ensure consistency and compliance within regulatory requirements and related policies and procedures.

  7. Stays abreast of activities in other areas of Human Resources, industry trends, and positively and reliably represents all of HR to facility staff and managers. Appropriately conveys concerns and issues to stakeholders.

  8. Collaborates with all HR teams to enhance and facilitate performance improvement, maintain effective communication between all areas of HR and entity operations and to develop and implement system, region, entity and department level goals and objectives.

  9. Interacts with all levels of management and employees, often relaying highly sensitive messages, coaching and counseling managers in appropriate application of programs and policies, and dealing with highly complex, and sometimes emotional situations.


Proficiency level typically gained through a combination of a four year degree in Human Resources, Management, Business, or related field along with several years of increasingly responsible work experience in HR.

Requires five to seven years as Human Resources generalist with experience in employment law, conflict resolution, employee relations, and general Human Resources management. Needs basic familiarity with principles of compensation, recruiting, and organizational development. Needs effective interviewing skills, with attention to detail, accuracy, deadlines, and confidentiality. Able to communicate effectively and with sensitivity about employee issues. Requires proven ability to analyze complex situations considering multiple factors. Demonstrated ability to conduct investigations, perform research and accurately document findings to support the company’s position is required. An ability to communicate effectively formally and informally in small and large groups, including making executive level presentations; understanding of organization and facility operations; highly developed business case development and project management skills.

PC skills including working knowledge of the Microsoft environment and the ability to access, manipulate, organize and relay information in a meaningful way. Demonstrated ability to deal with personal and highly confidential information in a professional manner. Demonstrated ability to build and maintain relationships with internal and external stakeholders. Ability to work in a fast-paced team environment.


Professional in Human Resources or Senior Professional in Human Resources (PHR or SPHR) designation preferred. Past experience in health care environment highly desirable. Experience in one of the key focal areas preferred; may include ADA practices, Provider case Investigations, Employment law and External Charge investigations and education development.

Additional related education and/or experience preferred.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability.