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Facebook Strategic Partnerships Manager, Social Impact Partnerships in Menlo Park, California

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

The Social Impact Partnerships team is looking to add at Strategic Partner Manager. This is a full-time role in our Menlo Park, CA office.

Required Skills:

  1. Support and manage a set of nonprofit partners

  2. Become an expert in the support experience for Social Impact Products and quickly efficiently troubleshoot, escalate, and resolve partner issues

  3. Monitor and communicate nonprofit satisfaction in receiving support services

  4. Develop strategic planning sessions to increase partner value and output across Facebook’s Family of Apps

  5. Innovate with partners using technological solutions (i.e. APIs) and testing beta products

  6. Gather product feedback to inform product roadmap development

  7. Adapt quickly to product changes and communicate these strategically to stakeholders within the nonprofit organization

  8. Represent the partner to cross-functional and leadership teams

  9. Drive initiatives to help build and scale the Partnerships team and practices

  10. Willingness to travel approximately 15-20% of the time

Minimum Qualifications:

  1. BA/BS degree

  2. 5+ years professional experience in product partnerships, business development, product marketing, or digital fundraising

  3. Organizational, project management, time management, and communication experience

  4. Track record of influencing behavior at a variety of levels in the organization, including cross-functional managers

  5. Experience explaining technical solutions, establishing goals, developing opportunities, and providing reporting/dashboards to identify trends and improve the partner performance

  6. Experience in setting priorities, problem solving, multi-tasking, and working independently in a dynamic, rapidly changing workplace

Preferred Qualifications:

  1. Social impact experience either working at a nonprofit or with nonprofits

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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