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Facebook Learning Management Systems Program Manager in Menlo Park, California

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We develop technology-driven solutions to scale and automate common employee activities. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers.This role is responsible for the vision, planning, development, and operation of our company-wide learning management solution, Cornerstone OnDemand. The successful candidate will work to drive optimum learning efficiency, experience and scale by working closely with enterprise learning, operations, product, and engineering teams. You will guide the learning management program roadmap by defining business requirements and problem statements, organizing cross-functional initiatives to address those, and keeping leaders and stakeholders informed on progress.

Required Skills:

  1. Oversee program management for the learning management system, Cornerstone, across people, process, and technology areas

  2. Partner with people/learning leadership on developing program objectives, strategy, resourcing, success metrics, and roadmaps

  3. Provide ongoing program updates and reporting to stakeholders

  4. Prioritize business requirements and problem statements

  5. Partner with product and engineering teams on design, development, and delivery of learning management solutions (e.g., updates to the survey experience, custom attendance tracking solutions)

  6. Partner with Cornerstone OnDemand to ensure requirements are met, influence the CSOD product roadmap, and ensure Facebook is leveraging the right capabilities mapped to our learning experience vision and enterprise architecture

  7. Lead cross-functional community of practice for LMS admin community and stakeholders

  8. Respond as key escalation point to issues, bugs and address stakeholder feedback with urgency

  9. Continuously seek out process improvements cross-functionally to create best possible learning experience

  10. Consult as the subject matter expert with partners and users to find fit-for-purpose solutions

  11. Keep current with Learning/HR tool trends and developments and apply learning to improve internal tool and processes

  12. Ensure appropriate integration of LMS solutions with other parts of the Facebook learning ecosystem

Minimum Qualifications:

  1. 7+ years of experience in learning technology, including familiarity with common platforms (LMSs, LCMSs, LXPs, etc.)

  2. Experience working with Cornerstone OnDemand (CSOD)

  3. Experience in developing a learning technology strategy and leading execution against it

  4. Proven systems and problem-solving skills, including an experience thinking through workflows end-to-end to develop improved solutions

  5. Experience working with both engineering and end-user groups to identify, prioritize, and scope tool/system requirements

  6. Proven communications skills (e.g., slide decks)

  7. Experience working with multiple stakeholder groups to implement tool/system changes

  8. Project management skills

  9. Experience working in a fast-paced environment and deal with ambiguity

  10. Experience toggling back-and-forth between strategic and operational needs, and understand when either is needed

  11. Experience working independently with minimum supervision and lead multiple projects simultaneously involving various groups/locations/vendors

  12. Proven organization skills, attention to detail, thoroughness, and accuracy

Preferred Qualifications:

  1. Strong process improvement background or certification

  2. Proficiency with data and analytics

  3. 3+ years experience working in traditional learning roles (instructional design, facilitation, etc.)

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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