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Zones LLC Business Analyst in Menands, New York

Business Analyst

Information Technology
Menands, New York



As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney and beyond – with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners – Microsoft, Apple, Cisco, Dell, Lenovo, and more – to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.

Position Overview

The Business Analyst role is a member of the Project Design Team which is one of the groups within the nterprise Support and Development Team. This person will be a resource to the company supporting nterprise usage and best practices, primarily but not limited to Project Management, Solutioning, Sales and Zones Technology Centers.

Key Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Business Analyst is primary responsible for:

  • Meet with Project Managers on nterprise design and configuration

  • Meet with Technology Center Managers on nterprise configuration and usage

  • Run internal company nterprise training sessions

  • Present nterprise and other Zones technologies to Customers and internal stakeholders

  • Monitor and triage the nterprise Support Queue

  • Be active in defining new nterprise functionality

Education, Certifications, & Technology Requirements:

  • Bachelor's degree or higher

  • 2 years’ experience as an nterprise user

  • 2 years’ experience managing Zones projects

  • Strong ability to work with both business and technology stakeholders

  • The ability to understand the impact of technical changes and to articulate high-level technical solutions to address business problems.

  • The ability to absorb new concepts quickly.

  • The proven ability to work both independently and as a team member.

  • Excellent communication skills and a positive attitude.

  • Good listening skills, ability to ask questions and probe to uncover issues.

  • High level of energy and personal drive

  • Solid experience to work in matrixed environments with multi-skilled teams and the ability to work with both business and technology stakeholders

    Who You Are:

  • You have solid experience in the nterprise suite and experience as a Zones Project Manager.

  • You possess intellectual curiosity, out of box thinking, strong problem-solving skills, excellent communication skills, and the ability to work/influence across multiple stakeholder groups.

Zones offers a comprehensive Benefits package While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!