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GE Appliances, a Haier company Parts Sales Team Leader in Memphis, Tennessee

Description

Job Location

USA, Memphis, TN

Job Posting Title

Parts Sales Team Leader

The Challenge

This role has management responsibility for the Parts Sales Team in Memphis. This individual is responsible for developing and managing a team of Parts Sales Agents whose primary goal is delivering sales growth and World Class Customer Service to GE Appliance consumers, property managers, servicers, etc. This leader will empower the agents to be creative in delivering quality and sales growth, while ensuring outstanding service to customers and job satisfaction to their agents. The Parts Sales Team Leader will demonstrate a sense of urgency and professionalism while working with the team, Advanced Services management and GE Appliances business associates to address and exceed deliverables. Chiefly, this Leader must assist the agents in focusing on strong sales growth and delivering World Class Customer Service including sales coaching and training, productivity, initiatives, people and quality.

What you will Do

  • Positive, enthusiastic leader with strong analytical and strategic skills, as well as significant experience successfully leading teams in a commissioned sales environment.

  • High level of emotional intelligence, with experience in developing personal growth strategies and skill sets in others.

  • Demonstrated track record of teamwork and team building; exceptional conflict resolution skills and highest level of integrity and business ethic.

  • Proven Telesales experience in both inbound and outbound sales calls. Able to quickly assess market/operational issues and plan successful strategies to mitigate impact to customer satisfaction.

  • Requires demonstrated Leadership skills, able to manage teams of diverse skill sets and backgrounds toward common goal of World Class Sales & Service.

  • Knowledge and skills normally acquired through a 4-year college degree from an accredited college or university and 2-4 years sales management experience or training in related field preferred. Experience in a consumer / customer service-oriented environment is a plus.

  • Team player with strong interpersonal, oral and written communication skills… able to work well across business operations and develop strong business team for call taking.

  • PC skills required, proficiency in Word, PowerPoint & Excel; Experience using project management, motivational, and organizational tools desired.

The Parts Sales Team Leader manages teams of Parts Sales Agents with both inbound and outbound calls, building a positive sales growth culture which delivers, world-class customer service as well as employee satisfaction through empowerment. Direct Reports: 15-25 Parts Sales Agents.

What you need to Succeed

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Lead and direct Parts Sales Agents in driving a sales growth culture, meeting or exceeding sales targets, and productivity objectives through motivation, coaching, and training.

  • Able and willing to assist with consumer needs, including taking calls when necessary to manage unplanned volume shifts.

  • Achieve goals and operational measures around attendance and productivity guidance, while ensuring team are inspired to exceed expectations.

  • Develop and drive culture of Consumer First Advocacy with intent focus on highest quality service and sales growth.

  • Drive ASI Cultural Values and the ‘way we work’, ensuring delivery of consistent quality scores and World Class Customer Service.

  • Communicate regularly with GE /ASI Managers to drive business imperatives. Identify problems and offer new ideas and approaches to improve productivity/quality/ sales.

  • Lead all Parts Sales Team activities in areas of motivation, growth & development to engage and retain Parts Sales Agents. Effectively manage / optimize sales commission plan(s).

  • Provide Team with regular and ongoing Quality, Sales and Service delivery communications, as well as plans for any changes to ensure transparency.

  • Responsible for opening and closing the Center, ensure appropriate floor coverage during all operating hours.

  • Adhere to safety policies and procedures to ensure a safe work environment for all

  • Other duties as assigned by Operations Director, or Center Manager

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

REQNUMBER: REQ-9310

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