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Cleveland Clinic Health Unit Coordinator - PRN in Medina, Ohio

Job ID: 120235


  • Conducts an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.

  • Responds to patient call lights in a manner that expedites appropriate follow through.

  • Makes rounds on patients throughout their hospital stay.

  • Communicates and facilitates communication with patients, families, other departments and health care team members regarding patient care.

  • Assists with processing patient admissions, transfers and discharges.

  • Provides concierge service to assist patients and families with way finding and directs them to available resources.

  • Assembles and maintains patient medical records and other documents related to patient care.

  • Assists with unit clerical functions.

  • Assists in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices.

  • Other duties as assigned.


  • High School Diploma or GED required.

  • College degree preferred.


  • None required.

Complexity of Work:

  • Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.

  • Must be able to work in a stressful environment and take appropriate action.

Work Experience:

  • Minimum 1 year experience in a customer service-related role.

  • Prior job experience with typing or computer training or equivalent coursework.

  • Microsoft Office experience preferred

Physical Requirements:

  • Requires full range of motion, manual and finger dexterity and eye-hand coordination.

  • Requires frequent data entry, standing and walking for extensive periods of time.

  • Requires normal or corrected speech, hearing and vision.

  • Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required.

Cleveland Clinic is pleased to be an equal employment/affirmative action employer: Women/Minorities/Veterans/Individuals with Disabilities.