UPS GBS Operations Supervisor in Medellín, Colombia
Job Responsibilities Ensure accurate, properly and timely attention on billing requests and special requirements of customers.
Guarantee all open items are being process in order to clean as much as possible by the end of the month
Make sure the team are working properly with internal UPS functions and external customers to resolve issues
The work load must be prioritized to ensure issues are addressed on a timely basis in order to not impact the area and prevent escalations.
Follow ups with internal departments about open items and with employees about their task distribution.
Respond to management requests for reporting, production and weekly status.
Review and approve audits every month.
Ensure procedures are updated on time. Make sure all the procedures and new tools to improve the processes are included in the procedures.
Identify opportunities to improve existing processes for greater efficiency or improved customer experience and plan implementation of improved processes.
Identify opportunities to automate previously manual work, implement automation technology (macros) on eligible processes.
- Bachelor’s degree in Accounting or administrative careers.
Experience over 3 years in financial department, accounting or administrative careers, preferably in billing area , able to manage English calls to do follow ups with internal and external customers in order to set actions plan and controls.
Experience managing and develop people.
Strong communications skills
Strong leadership competencies - Emotional Intelligence.
Strong people skills
Good communicator, upwards and downwards
Can effectively help set goals
Can Drive results effectively by properly training, and holding people accountable
Help establish strong procedures and Financial controls for their areas of responsibility
- English level C1: Written, listen and spoken 80% (Fluent – Required)
Company: UNITED PARCEL SERVICE
Category: Accounting and Finance, Full Time, Corporate
Requisition Number: 064632