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UPS GBS Operations Supervisor in Medellín, Colombia

Job Responsibilities Ensure accurate, properly and timely attention on billing requests and special requirements of customers.

  • Guarantee all open items are being process in order to clean as much as possible by the end of the month

  • Make sure the team are working properly with internal UPS functions and external customers to resolve issues

  • The work load must be prioritized to ensure issues are addressed on a timely basis in order to not impact the area and prevent escalations.

  • Follow ups with internal departments about open items and with employees about their task distribution.

  • Respond to management requests for reporting, production and weekly status.

  • Review and approve audits every month.

  • Ensure procedures are updated on time. Make sure all the procedures and new tools to improve the processes are included in the procedures.

  • Identify opportunities to improve existing processes for greater efficiency or improved customer experience and plan implementation of improved processes.

  • Identify opportunities to automate previously manual work, implement automation technology (macros) on eligible processes.

Academic Profile:

  • Bachelor’s degree in Accounting or administrative careers.

Experience Required:

  • Experience over 3 years in financial department, accounting or administrative careers, preferably in billing area , able to manage English calls to do follow ups with internal and external customers in order to set actions plan and controls.

  • Experience managing and develop people.

Other requirements:

  • Excel required

  • Strong communications skills

  • Strong leadership competencies - Emotional Intelligence.

  • Strong people skills

  • Good communicator, upwards and downwards

  • Can effectively help set goals

  • Can Drive results effectively by properly training, and holding people accountable

  • Help establish strong procedures and Financial controls for their areas of responsibility


  • English level C1: Written, listen and spoken 80% (Fluent – Required)


Category: Accounting and Finance, Full Time, Corporate

Requisition Number: 064632

Location: Medellín,Colombia