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Capital One UX/UI Designer, Card Design, Rewards Team in McLean, Virginia

McLean 2 (19052), United States of America, McLean, Virginia

UX/UI Designer, Card Design, Rewards Team

About the Role

Credit Card rewards are the primary reason Customers choose one card over another, and over the last year we have been working to transform Rewards at Capital One from a transactional tool to one that fosters more meaningful experiences with our Customers. We believe your credit card should enable more unique events and experiences, and we’re working to shape that future.

We’re looking for a UX/UI Designer to join us in shaping this experience, and work closely with other designers, strategists, developers, product managers, researchers, and business analysts to further our understanding of how to design the best solutions for our customers. This person will advocate for the needs of our customers, strong visual skills, identify opportunities for change, ideate on concepts and lead design from empathy to iteration to deliver human-centered solutions that will help lead our Customer Experience into the future.

This person will be a passionate advocate for the Customers we serve, and the people who support them. You’ll work across platforms, channels and devices to help design experiences that drive deep satisfaction while supporting business outcomes. From uncovering customer needs and opportunities, to optimizing offerings in market, you’ll be a critical player on a collaborative team always looking to do things better.

You are:

  • A craftsperson. You obsess over things like taps, content and form fields to create experiences, services and products that are deeply satisfying. You understand that in a landscape where behavior and expectations are rapidly evolving you always need to be asking why. You’ll be leading work through the end-to-end design process, balancing customer insights and business goals, from strategy to shipped product as well as post launch monitoring, enhancements, and iteration.

  • Human centered. You crave empathy for those you’re designing for, and have demonstrable experience identifying, articulating, and incorporating user needs into your design decisions. You’ll build empathy and be a customer advocate to solve for existing problems or exploring and developing entirely new business opportunities.

  • A simplifier. You take the complex and communicate it – both visually and in presentations – as simply and clearly as possible. You’re able to cut through the noise to understand what’s important and inspire that clarity in others. You’ll translate user needs, style guides, and requirements into elegant solutions for complex problems.

  • A systems thinker. As you translate user needs and requirements into elegant solutions for complex problems, you’re not just thinking about the task at hand but also about how your design choices scale and fit within larger established systems and patterns.

  • A highly competent implementor. You are proficient using tools like Figma or Sketch, and are able to execute with both speed and quality. You’ll be creating experience prototypes at various levels of fidelity to articulate and test user flows, UI design, and/or UI animation.

  • Collaborative. You enjoy working on agile teams with business analysts, product managers, researchers, developers and design teams to collectively define the best solutions. You’ll perform research activities, strategy sessions, ideation, design, and testing of new product concepts. You’ll be leading workshops to facilitate co-creation, alignment, and insight of core customer needs.

  • Passionate. You are driven to design beautiful experiences that impact people’s lives. You make it your business to know as much as you can about the people you are designing for and stay up-to-date on the latest design trends and techniques.

  • Have a can-do attitude. You’re proactive and excited to produce awesome work. No task is too small or large for you. You are able to work alone or with partners to problem solve and develop clear action and execution plans for a task, keeping your manager informed of progress. You display a positive attitude and are excited to share your ideas with the team as well as listen to those of others.

  • A successful juggler. You don’t get overwhelmed or flustered easily. You’re able to keep track of multiple projects at once, manage your time efficiently and appropriately communicate scheduling with your manager and the broader team.

  • A storyteller. You’re able to develop clear and persuasive stories about your work that you share with a wide range of audiences, including business partners and stakeholders.

  • Detail oriented. You’re proud that you’ve thought through every permutation of your designs, making the development process smooth sailing. Your production files are word and pixel perfect.

  • Flexible. You know that projects can adjust at the drop of a hat so you're adaptable and welcome change.

What you bring:

  • A portfolio that highlights your ability to design digital experiences that cross channels and touch-points. Your portfolio showcases UX/UI artifacts like user flows, screen designs, and journey maps used to articulate your solutions

  • Understanding of interface interaction patterns, typography, spacing, and rhythm for mobile and web platforms.

  • Understanding of human centered design and UX practices. Interest in partnering with content, strategy, and research specialists to collaborate on solutions

  • Experience working within established brand guidelines and style guide. Interest in helping govern digital guidelines and advancing the system where needed

  • Demonstrated ability to work from low fidelity to high fidelity

  • Experience creating prototypes that showcase design concepts and interaction patterns

  • Ability to clearly communicate your design decisions, tell compelling stories, and craft elegant presentations

  • Understanding and utilization of Lean and Agile methodologies

  • Proficiency with current design tools (Figma, Sketch)

Basic Qualifications:

  • At least 2 years of experience with User Experience (UX) and User Interface (UI) design

  • At least 2 years of experience working with product development teams

Preferred Qualifications:

  • Bachelor's or Advanced Degree in Experience Design, Interaction Design or related field

  • Expert level experience using the design tool Figma

  • Ability to design digital experiences that cross channels and touch-points

  • Experience working within established brand guidelines and style guide

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.